Step into a dynamic and pivotal role as a Support Engineer, where you'll act as the crucial link between our clients and engineering teams. Your mission is to understand and interpret complex technical issues, diagnose problems, and provide clear, actionable support. You’ll work across the entire platform—front-end, back-end, and infrastructure—leveraging your analytical mind and technical fluency to solve issues, deliver insights, and improve client experience.
From investigating logs and metrics to scripting quick fixes and building lightweight reports, your work ensures our platform remains stable, high-performing, and trusted.
Responsibilities:
- Serve as the first technical point of contact for clients, translating their concerns into actionable insights for our engineers.
- Investigate and debug issues across a distributed system using logs, databases, metrics, and dashboards.
- Collaborate closely with software engineers to understand system architecture and gather context to troubleshoot effectively.
- Write scripts and apply patches to resolve minor bugs and data inconsistencies.
- Perform data analysis to generate ad hoc reports and support business decisions.
- Document recurring issues, technical solutions, and best practices for both clients and internal use.
- Continuously work on improving our support workflows, automating routine tasks, and suggesting product or system enhancements based on client feedback.
Qualifications:
- A Bachelor’s or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
- Experience in a technical support, DevOps, QA, or system engineering role.
- Strong analytical and debugging skills, with the ability to interpret logs, trace code paths, and isolate system issues.
- Comfortable navigating relational databases (SQL Server, MySQL) and writing basic queries for investigation and reporting.
- Proficiency in scripting (e.g., Python, PowerShell, Bash) and working knowledge of web technologies like React and .NET is a plus.
- Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Kibana, or similar).
Compensation:
- 26 paid vacation days per year
- Flexible working hours
- Very competitive salary
- Company laptop
- Company phone with mobile subscription (unlimited texts/calls/data)
- Meal vouchers
- Hospitalisation insurance
- Group insurance
If interested in this role get in touch: daniel.zelnis@vividresourcing.com