Dalton is hiring a Customer Success Manager.
Read all the information about this opportunity carefully, then use the application button below to send your CV and application. We are a startup that is growing paying customers quickly, and has a product that's still evolving fast. Our customers see real results, but right now they're relying on the founders to hold their hand through onboarding, answer questions, and make sure they're actually getting value. That needs to change. This role owns the full post-sale relationship. Onboarding, adoption, retention, expansion. You'll be the reason customers renew, refer us, and grow with us. And because the product is still moving, you'll also be one of our sharpest feedback loops into what's actually working. What you'll do: Own onboarding from contract-signed to first real result Drive adoption: make sure customers are actually using the product, not just paying for it Run regular check-ins and build real relationships with key accounts Spot expansion opportunities and work with the founder on upsells Capture customer feedback and turn it into clear input for the product team Build the playbooks, templates, and processes that don't exist yet What we're looking for: Proven CS experience at a B2B SaaS company, including time spent building something from scratch Track record of improving retention and growing accounts Proactive by default: you don't wait for problems to surface Strong communicator, written xjsrcvq and verbal Comfortable with ambiguity and a product that keeps changing Dutch-speaking is a strong plus (several of our customers are Dutch-speaking) Background in e-commerce, MarTech, or CRO is a plus What you get: Meaningful equity as an early hire Work from Wintercircus in Ghent Direct collaboration with the founders Yearly team trips Real ownership of a function that doesn't exist yet