Organisation and department description
the company is a consultancy company with 50 employees, they are looking for an " Infra Operations Manager"
Job description
* Responsible for the IT Managed Services & project delivery division within a trusted customer base for Belgium mid-market ( employees),
* Responsible for Change management, quality assurance, performance and continuity of IT services,
* Preparing, participating and in charge of the IT Change Advisory Board (CAB) of both internal and main customer
* Participate in Implementing & managing IT Governance,
* Manage a team of 10 system Engineers
* Customer management : spotting opportunities at customer and insure company address them
Other tasks you will be involved in:
* Providing leadership to team leads, SLM(s) & project manager(s) and system engineers
* Participate in people performance management and helping define development plans
* Participate in hiring process, in charge of new hire technical assessment.
Profile
* 5 to 10 years work experience as a system engineer
* In-depth technical knowledge on IT infrastructure & Operations: hosting (cloud / On-Prem), networking, security and modern workplace,
* Knowledgeable on ITSM / ITIL operational phase: Incident management, problem management, change management, capacity management, availability management, service fulfilment, service catalogue, release management
* Knowledgeable on managing an ICT Service Desk
* Experienced with vendor and supplier management
* Experience in working with offshore technical team
Required soft skills:
* Fluent in Dutch, French, and English
* Professional presentation skillset,
* stakeholder management,
* Excellent communication skills
* International / diversity mindset,
* Attentive to future growth of the team and technology changes
* Analytical approach,
* People management skills
* Passion for IT
* Staying ahead of the curve on technical evolutions within the infrastructure market company is providing services upon,
Offer
Besides a permanent contract, a competitive salary and extra-benefits, we offer you a dynamic work environment with smart colleagues in a fast-growing company and clients with exciting challenges. Our management team encourages individual growth and will give you the opportunity to be yourself and to develop yourself