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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
BeNeLux - CX Solution Sales Manager
ABOUT OUR TEAM/LOB
SAP Customer Experience is uniquely positioned as its focus customers are the thousands of enterprise businesses already using SAP for finance, supply chain, HR, and other services. SAP’s existing customers can benefit from connecting their back office with their front office - connecting their finance and marketing with supply chain and commerce. Innovation today is faster and has lower cost when data is connected.
Today, SAP CX (Customer Experience) offers customers the leading solutions in e-commerce, sales force automation, service automation, marketing and personalization engines, customer retail solutions and management, all supported by AI. Our vision is to help organizations improve how they market, sell, and service their customers.
SAP will continue to expand and grow its offering across Customer Experience both organically and inorganically.
With SAP’s Customer Experience solutions, businesses can:
1. Bring sales, service, commerce, and social engagement to an integrated SaaS CX system. The intelligent customer experience (CX) supports end-to-end processes to help our customers get the most from their SAP software
2. Gain a 360° view of customers to understand their needs anytime
3. Use analytics and data-driven insights (AI) to improve interactions across all channels at scale
4. Transform at the speed of customer expectations with a hybrid composability approach. Our feature-rich core provides enterprise-grade capabilities, and a vast ecosystem of partner solutions allows you to deploy customised experiences rapidly
5. Run your business anywhere, anytime, on any device with a mobile-first approach
6. Get up and running quickly and cost-effectively with subscription-based cloud CX solutions, like composable e-commerce, marketing, sales cloud, service cloud and customer data solutions + ISV solutions
YOUR FUTURE ROLE
SAP is looking to recruit an outstanding leader for the position of Solutions Sales Manager (FLSM), Customer Experience BeNeLux, reporting to the CRO of Customer Experience in EMEA. This leader can be based either in Belgium or the Netherlands.
The Customer Experience business has grown fast and is a leading growth engine for SAP. SAP seeks someone who will take the BeNeLux business to the next level and achieve high double-digit (if not triple-digit) growth rates. The strategic focus for this organisation is to bring Net New to CX Customers. The CX solution is equally attractive to existing SAP customers and those currently not using SAP, providing two growth engines.
The ideal candidate will bring both domain expertise (front office, customer engagement) and excellent sales leadership (general management, disciplined process, value proposition, regular cadence). This candidate will ideally have experience with both rapid growth in start-up situations and long-cycle big deals at more mature companies. This individual will be able to work well across various sales groups within the entire SAP organisation and leverage the entire SAP salesforce to drive sales of Customer Experience solutions.
In this role you will:
7. Be a member of the SAP CX EMEA and BeNeLux leadership teams to execute the CX go-to-market for BeNeLux
8. Recruit, develop, coach, enable, and motivate a group of high-achieving A-players
9. Demonstrate outstanding sales execution, ensuring SAP’s sales methodologies and standard processes are in place and defining clear territory engagement guidelines
10. Monitor and take necessary measures to ensure demand generation and adequate pipelines of opportunities for sustainable growth across Customer Success
11. Utilise a disciplined approach for successful solution selling (Value Centric Sales Approach), establish and maintain accurate, timely, and documented sales revenue forecasting procedures, and provide required SAP executive management updates
12. Build a network of relationships across industry, communities, and business groups, and with key partners and customers – while staying on top of business issues to provide meaningful strategic advice to help customers through integrated solutions;
13. Understand the market's importance of product innovation, and work with regional and local teams to deliver an innovation strategy;
14. Support the development of solid SAP CX references;
15. Promote successful adoption of SAP CX software and enable targeted customer renewal rates.
YOUR PROFILE
Ideal experience:
16. A minimum of 5 years of overall experience in sales leadership roles
17. Sold Customer Experience solutions and CRM, e-commerce, marketing solutions, customer data and ISV partner solutions
18. Deep experience in SaaS
19. Achieved rapid top-line growth in cloud products, with a focus on net bookings
20. Crafted and secured million-euro software deals
21. Built and upgraded sales organisations and capabilities as revenues ramped up
22. Led a disciplined sales process with proper pipelines and accurate forecasts
23. Managed business development, sales operations, presales, services, and support
Key Competencies:
24. Sales leadership: Must be an accomplished salesperson with a sound reputation, gravitas, and a successful track record in strategic and consultative sales across a complex region
25. Customising strategies to build capabilities and achieve revenue growth, with equal focus on selling directly to end-customers and selling internally
26. Upgrading sales teams to become increasingly productive and successful
27. Putting in place disciplined and best-practice sales management processes
28. Visionary and trusted advisor in Customer Experience
29. Engaging clients’ CXOs, articulating the value proposition of CX solutions – and thereby winning their trust and subsequent business
30. Taking a portfolio approach to achieve targets, reduce dependency, and develop talent
31. Tailoring influence and stakeholder management to leverage partner resources in different markets across the CX landscape to amplify capabilities – and to navigate around issues with organisational agility and imaginative solutions
32. Fluent in English and Dutch. Professional proficiency in French is considered an added advantage
This role is based either in Belgium or the Netherlands (see local vacancy) because of team & customer proximity requirements and we can only consider candidates which will not require a relocation.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.