Operational Technology Support Engineer
Location: Verviers
The Operational Technology (OT) Support Engineer is Accountable for the support and administration of OT systems and equipment used across Quality Control (QC), Production, Maintenance, and Validation/Calibration. Responsible for developing, configuring, implementing, and maintaining OT systems, including defining user requirements in collaboration with business partners, performing system configuration, and providing application support and system administration. Focused on delivering optimal support to system users while ensuring high technical availability and maintaining full Good Manufacturing Practice (GMP) compliance of all OT systems.
What you will get
1. An agile career and dynamic working culture
2. An inclusive and ethical workplace
3. Compensation programs that recognize high performance
4. A variety of benefits dependant on role and location
5. The full list of our global benefits can be also found on
The full‑time annual base pay for this position in Belgium is expected to range between €45,000 and €63,000. Initial salary placement within this range will be determined based on role‑related factors such as experience, qualifications, and expected contribution.
What you will do
6. Support and maintain OT systems across Quality Control (QC), production and maintenance environments
7. Manage user access, permissions and system administration activities
8. Support change controls, Corrective and Preventive Action (CAPA)s and validation processes
9. Troubleshoot system issues and coordinate with vendors when needed
10. Ensure compliance with GMP and 21 CFR Part 11 requirements
11. Assist with system upgrades, testing and implementation activities
12. Guide users to improve system usage and efficiency
What we are looking for
13. Degree in automation, IT or a related field, or equivalent experience
14. Experience in OT support or system administration
15. Knowledge of IT infrastructure, including Windows environments and Active Directory
16. Understanding of regulated environments such as GMP, or willingness to learn
17. Familiarity with systems such as MES, LIMS or SAP is beneficial
18. Strong problem-solving skills and ability to work collaboratively
19. Fluent in French with a working knowledge of English
Reference: R76090