About the company
Every journey counts. Together?
Are you passionate about digital marketing and customer engagement? At Actito, you can turn that passion into a purpose-driven career. We're all about creating a workplace where people come first. We empower our team to thrive both personally and professionally, in a flexible and dynamic environment designed to support your ambitions and wellbeing.
Who are we? We're a diverse team of marketers, developers, strategists, customer success experts, and creative thinkers operating from Louvain-La-Neuve (Belgium), with a presence in France, the Netherlands, and beyond. Our biggest strength?
About the Job
At Actito, we are looking for a Workplace IT Specialist to take ownership of our internal IT operations and help scale them as our company grows. This is a unique opportunity to become our first dedicated internal IT hire, playing a key role in shaping how technology supports our people.
You will be working with colleagues from Actito, but also Qualifio our sister company.
You will be collaborating with colleagues from Qualifio, but also from Actito, our sister company.
This role sits at the crossroads of user support, internal tooling, and workplace technology, ensuring that our teams can work efficiently, securely, and seamlessly—whether they are in the office or working remotely.
You will work closely with our IT Security team and with internal stakeholders such as HR, Operations, and Management, contributing directly to the employee experience.
Your Mission
You will own and continuously improve our workplace IT environment, providing reliable support to around 200 colleagues across multiple countries while building scalable processes, tools, and documentation.
Key Responsibilities
* Internal IT Support (Level 1 & 2)
* Provide hands-on support to ~200 users (on-site and remote)
* Diagnose and resolve hardware and software issues (macOS & Windows)
* Support collaboration tools, productivity software, and internal applications
* Act as the primary point of contact for IT requests and incidents
2. IT Service Management (ITSM)
* Implement, maintain, and improve ITSM processes using Jira Service Management
* Manage workflows for
o New hire onboarding
o User off boarding
o Asset allocation and recovery (laptops, phones, etc.)
o Asset inventory
o Incident and request management
* Define SLAs, documentation, and escalation paths
* Continuously improve service quality and user experience
3. Workplace Tools & SaaS Management
* Own the lifecycle of internal SaaS tools:
o User provisioning and deprovisioning
o License management and cost control
o Tool rationalization and documentation
* Support the transition from Microsoft Office to Google Workspace
* Act as the internal expert on how tools are configured and used
4. Identity & Access Management (IAM)
* Work closely with the IT Security team to:
o Implement and maintain IAM best practices
o Ensure correct access rights based on roles and teams
o Support onboarding/offboarding automation
o Balance security with usability
5. Office IT & Meeting Rooms
* Manage IT infrastructure across 3–4 offices:
o Workstations, peripherals, basic networking
o Meeting rooms (screens, video conferencing, audio)
* Ensure meeting room setups are reliable, simple, and well documented
* Coordinate with local providers when needed
6. Documentation & User Enablement
* Create and maintain clear internal IT documentation:
o User guides
o Onboarding checklists
o Troubleshooting resources
* Help employees become more autonomous with tools and workflows
Who We're Looking For
You are a hands-on Workplace IT professional who combines technical expertise with a strong service mindset. You enjoy solving problems, building efficient processes, and making technology seamless for end users. You are comfortable working autonomously while collaborating closely with Security, HR, and Operations.
Your profile
* Mid-level experience in internal IT, workplace IT, or IT operations
* Strong hands-on experience with:
o macOS and Windows environments
o Google Workspace (or solid experience with Office 365 and the motivation to lead a transition)
o SaaS-based tools
* Practical experience with an ITSM tool (Jira Service Management is a strong plus)
* Comfortable supporting both technical and non-technical users
* Familiar with IAM concepts and working in collaboration with security teams
* Experience setting up IT processes from scratch in a growing environment
* Structured, reliable, and highly service-oriented
* Strong communication and pedagogy skills, with the ability to explain technical topics clearly
* Fluent in French and English; additional languages are a plus
Ready to grow with us?
Join Actito and help shape user experiences that truly make an impact. You'll take the lead in crafting intuitive, high-performance interfaces—while growing your own skills in an environment that values innovation, collaboration, and your personal development.