Gathering six national consumer entities and giving voice to a total of more than 6 million people in Italy, Belgium, Spain, Portugal, Brazil and Poland, Euroconsumers is the world's leading consumer group in innovative information, personalised services and defence of consumer rights.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.Euroconsumers' mission is to drive positive change for consumers by connecting all sides of the market. We empower people through product testing, informing, advising, supporting and representing consumers. We improve the market by harnessing the collective force of people. On the one hand by collaborating and entering into dialogue with companies to do better and win consumer trust. On the other hand, we keep on strengthening our private enforcement work and stand ready to go to court where things go wrong.Job DescriptionYou are responsible for defining and driving the product vision and roadmap for our Web platforms (desktop and mobile). You ensure a coherent and seamless customer experience across channels, with particular attention to the transition between Web and mobile applications.In this role, you connect business objectives, customer needs, and delivery execution. You take ownership of the Web product roadmap while ensuring that user journeys remain intuitive, consistent, and value-driven across the entire digital ecosystem. By collaborating closely with cross-functional teams, you determine what should be built on Web and how experiences integrate smoothly with other channels.ResponsibilitiesWeb Product OwnershipTranslate strategic objectives (growth, engagement, conversion, retention) into clear Web product outcomesDrive prioritization of Web initiatives, balancing BAU activities and optimization of the existing experience across all product lines and Digital Channels specialtiesOwn decisions regarding Web feature evolution, enhancements, or decommissioningEnd-to-End Experience Ownership (Web → App)Own the end-to-end customer journey across Web touchpoints, with accountability for experience continuity into MobileWork closely with the Mobile and Apps teams to ensure journey translation and experience alignment are agreed upfrontIdentify, design, and govern key Web → App transition journeys (e.g., onboarding, authentication, subscription recognition, feature discovery)Define experience principles and guardrails to ensure coherent user journeys across channelsProactively propose solutions when experience breaks or friction arise between Web and AppExperience Governance & Cross-Channel AlignmentEstablish and maintain cross-channel experience standards in collaboration with UX, App, and Tech teamsEnsure App innovation initiatives are discoverable and appropriately supported on WebOwn experience trade-offs where channel constraints or innovation speed create inconsistenciesMaintain a shared view of experience dependencies and impacts across Web and AppPrioritize core Web features and optimizations in coordination with Digital Channels teams responsible for specific Web areas to ensure journey coherence and continuous enhancementCollaboration with I&S Department and App Product OwnersCollaborate closely with the App Product Owner to anticipate the experience impact of App innovationsAlign on shared journeys and experience principlesShare insights from analytics, experimentation, and user feedbackDoes not own the App product roadmap, backlog, or innovation deliveryStakeholder Alignment & CommunicationAct as the single point of accountability and catalyst for Web Experience and cross-channel journeysAlign with I&S product lines, UX, DCB, CRO, BT, and country teams to share plans regarding key Web experience changes and optimizationsCommunicate experience priorities and trade-offs in a structured and pragmatic mannerEstablish governance forums with clear experience-level insights and recommendations (e.g., using Contentsquare)Performance and Continuous ImprovementMonitor existing KPIs and propose new ones where needed for Web and cross-channel experience performance (e.g., conversion, funnel progression, engagement)Use experimentation, analytics, and qualitative insights to continuously improve journeysEnsure learnings are documented and systematically fed back into teams to inform roadmap decisionsQualificationsProven experience as a Product Owner or Product Manager within Web or digital experience platformsStrong understanding of end-to-end customer journeys and cross-channel experience designExperience working in Agile and multi-stakeholder environmentsExcellent analytical, prioritization, and decision-making skillsAbility to influence and drive alignment without direct authorityStrong collaboration skills, with the ability to work effectively with diverse stakeholders and teams within and beyond the Digital Channels teamOur offerUndetermined contract full time 36hours per week.A varied job where you can use your competences in the service of a group with an international image.The opportunity to contribute to a mission with both social importance and a strong international reputation.A pleasant working atmosphere with exciting challenges and development opportunities.An interesting salary supplemented with various extra-legal benefits.Great accessibility (near the Brussels South railway station).Homeworking. xjsrcvqInterested?Send your CV and motivation letter to