Location: Brussels, BelgiumIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Part of Thales International organisation, Brussels office represents the interests of the Group towards the EU, NATO and UN Organisations, which are key customers for Thales and have an increasing influence on demand in national markets. The three Key Accounts conduct and coordinate the group's efforts to increase our market share and ensure that drivers from the organisations are well understood in internal strategy and product policy departments. Our Key Accounts teams aim to support all relevant activities and projects in relation with those Institutions.
Say HI* – to your career as
KAM European Union
At the Brussels branch office
As Key Account Manager EU, your role is to understand the customer’s business and to articulate how Thales, as a Group, can help the customer to perform better.
With this understanding, the Account Manager delivers profitable order intake based on the account plan. The role helps Thales to increase its long-term wallet share with the customer.
This position is responsible for European Union Account.
Your mission
Build the Account Plan in order to define the account strategy and align the plan with the customer and the internal stakeholders by:
1. Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business
2. Monitoring the performance of Thales’ competitors with the customer
3. Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
4. Working closely with the Account Marketing for support on actions plans (growth opportunities, engagement plan, must-wins, market segment content)
Orchestrate and network with all internal and external stakeholders by:
5. Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and represent the Customer internally
6. Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction…) and supporting the sales teams in all actions required to close Order Intake
7. Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
8. Informing the account team and account steering committee of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account
Act as “One face to the customer” on behalf of Thales by:
9. Maximizing customer satisfaction
10. Setting actions together with the customer to develop trust and loyalty between both organizations
11. Developing Group Order Intake in the short and medium term by managing Customer intimacy
12. Driving and securing strategic Initiatives as defined in the Account Plan
We are looking forward to
13. A proven experience of at least 10 years in a similar role.
14. Capable of driving results across virtual teams and able to represent Thales Group as a whole
15. Entrepreneur mindset with a true sense of initiative, curiosity and autonomy
16. Acts naturally as a team builder and is a good communicator
17. Ability to convince, persuade and negotiate, both internally & externally
18. Ability to build a strong network of stakeholders and develop customer intimacy with this network
Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.
For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.
Say HI* – Your journey to us
At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!
*Human Intelligence
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!