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Application support engineer service

Schaerbeek
ThoughtLabs Belgium
Publiée le 12 juin
Description de l'offre

Key responsibilities

* Assist on day-to-day operational tasks like deploy and update all in-house developed applications in acceptance & production environments (mostly Windows IIS & SQL based).
* Assist on application server architecture for deployment of new applications: analyse requirements, assist on the design, and setup/deploy the application in acceptance and production environments.
* Contribute to and validate the technical and infrastructure parts of DRP and BCP documents, as well as being involved in their execution.
* Interface with (mainly IT) clients.
* Second-line troubleshooting of issues.
* Configuration of F5 load balancing VIPs for web applications.
* Supporting implementations on core applications: RabbitMQ, Redis Cache and other shared technologies – knowledge of these products is a nice to have.
* Ensure optimal 2nd/3rd level (interface to Microsoft and other 3rd parties) support.
* Keep operating and installation documentation for the above areas up to date.
* Be part of the duty role (24/7, 1 in 6 weeks) in this team.

Your profile

Technical Skills:

* Proven recent experience in supporting Applications on Linux RedHat (deploy an application, verify logs, monitor health and performance of a system, create scripts).
* Proven recent expert experience with Windows Server (2012-2022) (>10 years).
* Proven knowledge of IIS management and web site deployments.
* Knowledge of PowerShell.
* Knowledge of MS-SQL, MongoDB, RabbitMQ, NEO4J or Redis Cache is a plus (on the job coaching/training as operator will be provided in missing knowledge).
* Understanding of firewalls and network load balancing concepts (product knowledge will be provided).
* Knowledge of DevOps and CI/CD pipelines.

Non-technical Skills:

* Team player, but able to work independently.
* Analytical skills for troubleshooting work.
* Pragmatic mindset and customer minded.
* Must be able and eager to learn new products or technologies (if not all of the above technologies are known, it is expected to learn them within a year maximum).
* Must be natively French or Dutch speaking, able to speak and understand the other language – English mandatory for documents and international meetings, German is a plus.
* For the Duty, you must have a driver’s license and a mobile phone.

Good level of Dutch and/or French and English is required.


Additional information:

* Location:Brussels (Schaarbeek),
* Onsite presence: By default, a physical presence on site is required for 2 days per week.
* Work regime: 100%
* Must be available for duty role (24/7, 1 in 6 weeks)
* Must have a driver license and car (required for the duty role) and mobile phone;


Important: for non-EU candidates, please present candidates who comply with the following criteria:

* Possess a work permit allowing the individual to work in Belgium.
* Hold a valid residence permit confirming the right of residence in Belgium.

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