Kickstart 2026 with a new career opportunity In Brussels!
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Location: BrusselsContract Type: Freelance/B2B or Employee - you decide!Education: Secondary SchoolProfile: European Passport holderProcess consultant (PRO) - ITSM Configuration Management - CMDB/ITAMAnalyses the information and the processes needed to support business plans. Formulates functional and non-functional requirements of the business organisation and advises on the lifecycle of the information solutions. Evaluates the impact in terms of change management.Nature of the tasks
* Lead the development and adoption of operational best practices for service management processes.
* Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes.
* Ensure that all processes are in place, are fit for purpose and follow the standard blue print.
* Organize process advisory and tactical boards with process stakeholders.
* To ensure the management and ongoing optimisation of a centralised and fully integrated toolset solution.
* Ensure process owners and controllers are in place with clearly defined roles and responsibilities.
* Ensuring that process KPI's are in place.
* Maintain structure and content of the process documentation in the knowledge management system.
* Organize process reviews in order to continually improve and drive the effectiveness of all processes.
Knowledge and skills
* Excellent understanding of IT service management best practices and standards (e.g. ITIL, IT4IT, ...).
* Process delivery in multi-tower and multi-site environment.
* Competent in using a variety of planning methodologies.
* Strong analytical skills with ability to interpret data and statistics analysing.
* Experience in forecasting/scheduling.
* Ability to communicate verbally and in writing. xjsrcvq
* Ability to give presentations.