Business Analyst (Automotive) - GhentWe are looking for a Senior Business Analyst to join a automotive client in Ghent for a long-term freelance assignment. In this role, you will support the transformation of aftersales operations and dealer network processes, with a focus on improving customer experience, service efficiency, and decision-making.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
The client is investing in the optimisation of service processes across dealerships, including maintenance, repair, warranty handling, and customer interaction. As a Business Analyst, you will work with business stakeholders to understand their needs, translate them into clear requirements, and oversee a successful implementation by IT and delivery teams.
Your ResponsibilitiesGather, analyse, and document business requirements related to aftersales and dealer processesTranslate business needs into clear functional requirements and user storiesAnalyse and improve end-to-end processes (maintenance, repair, warranty, customer journeys)Act as the bridge between business stakeholders and IT delivery teamsFacilitate workshops and xphnsxz align stakeholders on scope and prioritiesSupport backlog management and business-driven prioritisationEnsure solutions align with business objectives and process improvements
Assignment DetailsSeniority: SeniorStart Date: ASAPDuration: 12 months (extension possible)Contract Type: FreelanceLocation: GhentHours per Week: 40Languages: Dutch (required)