Optimize Digital Experience
Job Description:
As a key member of our team, you will be responsible for aligning web solutions with overall business strategy, ensuring they support key business objectives such as growth, customer satisfaction and operational efficiency. You will identify best digital solutions to meet business needs and lead implementation of web-based solutions.
You will focus on boosting sales by providing e-commerce commercial teams with web-based solutions. You will work closely with the ecommerce growth strategy manager to assist in implementing new tactics and campaigns on web and app. Your goal is to enhance customer satisfaction and the overall user journey.
As an expert, you will craft compelling digital content, analyze data for insights, and actively collaborate with internal and external stakeholders. You will maintain a network of trust, provide technical support, and keep the team at the forefront of industry trends and best practices.
Your role is central to our digital success and reaching e-commerce objectives through the implementation of web solutions. You will manage and coordinate project implementations with IT, ensuring continuous optimization of the website and application based on analyses and customer feedback.
You will stay up-to-date with digital innovations and propose solutions for improving our digital strategy.
Key Responsibilities:
* Collaborate with business to identify and implement needed web solutions to support campaigns and drive sales.
* Lead implementation of digital solutions required to support sales growth and activation campaigns.
* Drive sales by improving customer satisfaction and refining the customer journey.
* Enhance online conversion rates and overall sales performance.
* Collaborate closely with Ahold Delhaize Digital Team and Online Team to identify web improvements and lead project implementations.
* Provide expertise to the Ahold Delhaize Digital Team for continuous improvement projects and support implementation and aftercare.
* Guarantee the optimal working of both the website and the mobile application.
* Take the lead in creating, testing, and coordinating all technical elements that touch the website, mobile application, and underlying systems.
* Maintain knowledge management, staying up-to-date on the latest developments and trends in online marketing, web development, and e-commerce.