Your mission
As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services.
The ideal Customer Success Manager knows our company's products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer's business needs or plans.
This role requires fluent language skills in French, Dutch and English.
What you'll be doing
1. Being responsible for the entire customer success cycle.
2. Understand what is important for your customers and do your best to deliver.
3. Responsible for all the commercials including renewals, upsell and cross-sells.
4. Ensure value is received as a ROI and highlight the big success that is important to your customers.
5. Serve as the main point of contact and liaison between clients and the rest of Intigriti's team, including support, sales, and product teams.
6. Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
7. Drive product adoption and ongoing usage of Intigriti to secure and increase revenue.
8. Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
9. Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
10. Develop Success Plans for your customers to detect expansion opportunities.
What you'll bring
11. You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
12. Cybersecurity experience a plus.
13. French, Dutch and English language skills, both verbal and written, are a must.
14. Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
15. You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
16. You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
17. You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
18. You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.
Nice to haves
19. Experience using Planhat or a similar system.
What is in it for you?
Competitive salary
40-hour work week
20 days of annual leave + 12 ADV days
2-months work abroad policy
Flex Income Plan (Cafetariaplan)
Company car and fuel card or Mobility budget
Top-notch hospitalisation and group insurance
Meal & Eco vouchers
Hybrid working model
Initial home office budget
Great training and yearly learning budget
Social activities and team outings
Referral bonus
Great hardware and access to the best tools to be successful in your role
Mobile subscription contribution
Why join us?
Here are some great benefits of joining our team:
20. Cybersecurity is a great place to be The security industry is fast-paced and continues to grow even during times of economic uncertainty.
21. We provide a clear career path and learning budget to help set you up for success.
22. Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
23. Be yourself Our international team celebrates individuality and places a strong focus on diversity and inclusion.
24. We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
25. We're backed by top investors who are enabling us to grow internationally.
About us
Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime.
Our industry-leading bug bounty platform enables companies to tap into our global community of 125,000+ ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary security testing services have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016, Intigriti now has a global team of 100+ employees spread across Belgium, the United Kingdom and the Netherlands. And with the backing of our recent Series B Funding, we're planning on taking our growth to the next level.
Are you ready to jump onboard the rocket ship?