Job PurposeThe Logistics Agent plays a vital role in ensuring the seamless execution of trucking operations. This position is responsible for overseeing all logistical movements, coordinating shipments across multiple time zones, and maintaining real-time tracking for both imports and exports. Additionally, the role ensures strict adherence to operational deadlines and procedural compliance, contributing to the overall efficiency and reliability of logistics operations.ResponsibilitiesOperational Oversight:Verify On-Time Performance (OTP) and ensure compliance with set deadlines;Maintain up-to-date trucking information based on actual freight flow (incoming/outgoing).Issue Resolution & Communication:Identify and address operational issues, actively providing solutions and mitigation steps;Generate and submit irregularity and discrepancy reports to relevant stakeholders and direct managers.Shipment Coordination & Compliance:Ensure timely execution of all logistical operations, both for import and export;Maintain clear communication with internal teams and external partners to optimize efficiency.EducationHigh School Diploma.Experience, Skills, and Personal Attributes Experience:Minimum of 1-3 years’ experience in customer support or as a client service representative in the airline or logistics industry (added value).Skills:Language: Fluent English required, French preferred;Familiarity with ERP/ CRM / TMS systems and practices;Strong communication, teamwork, and interpersonal skills in a multicultural environment;Strong organizational skills with the ability to multitask and prioritize effectively;Positive attitude with a proactive and flexible approach;Customer orientation and ability to adapt/respond to different types of characters and situations;Open-minded and willing to learn.