SAP Service Delivery Manager
Join NIPRO Corporation – Global as a SAP Service Delivery Manager based in our EMEA headquarters office in Mechelen, Belgium. NIPRO Europe Group Companies is a total solution provider of medical devices and pharmaceutical packaging, committed to improving patient outcomes and quality of life across a global network headed by NIPRO Corporation Japan.
About the Role
You will act as the single point of contact for SAP support topics, ensuring service quality and alignment with business needs. You will coordinate between internal teams, external partners, and end‑users, while managing vendor relationships and budgets.
How You Will Contribute
* SAP Maintenance and Support (60%) – Coordinate SAP support processes, provide support and assistance to users, diagnose and resolve system issues, optimize system usage, transfer knowledge to key users, manage service levels, align SAP releases with project/schedule, ensure smooth transfer of solutions, coordinate major incident management, and manage supplier service and contract negotiations.
* Organization and Processes (40%) – Design, implement, document and improve ITSM setup related to SAP AMS processes, perform vendor management functions, manage and follow up on AMS budget, align delivered services with SAP CoE standards & processes, manage internal knowledge base, and enrich change request quality.
Qualifications
* Bachelor’s degree in IT, Business, or related field
* Proven experience in SAP support and service delivery or experience as a SAP key user
* Strong coordination and stakeholder management skills
* Experience with vendor management and contract negotiation
* Knowledge of IT service management processes
* Ability to understand business needs and translate them into SAP solutions
Benefits
* You will join the European HQ of a growing medical device company
* Our environment is very international with more than 30 different nationalities
* In NIPRO’s culture, entrepreneurship is key. You will have the possibility to build up processes and participate in the improvement of our business processes.
* You will join the SAP Centre of Excellence and will be working in a team of 10 SAP Specialists; learning every day from them.
* You will be joining a team that plays a key role in enabling business success through reliable SAP services.
* This position offers the opportunity to work in a dynamic, international environment where your expertise will directly impact operational efficiency.
* If you’re looking for a role with ownership, visibility, and the chance to shape service excellence, this is the right move.
NIPRO delivers on its purpose to help all people Live Longer. Live Better. Our purpose is grounded in care, respect, and a deep commitment to the well‑being of every life we touch—patients, partners, and team members. We believe that every colleague at NIPRO plays a vital role in our mission: to push innovation forward, improve patient outcomes, and make world‑class healthcare accessible to all.
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Mechelen, Belgium
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