Pb Customer Support Analyst /b /p Services / Business Support Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgique pb Are you ready to learn fast and have a real impact on the company? /b /p p Join Odoo, a growing software company with a b killer product /b, bra b huge global community /b, as well as a b fun and exciting work environment /b. /p pb Users of the Product /b /p p7,000,000 /p pb Company Growth /b /p p60% Year over year /p pb Company Maturity /b /p p Profitable /p pb What you will do: /b /p p As a Customer Support Analyst, with a positive attitude and dynamism, you will provide b support /b and b help /b to our b existing and potential customers /b, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. /pp Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request. /pp Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers. br/p pb Business Knowledge /b /p pb Technical Skills /b /p pb Autonomy /b /p pb Variability of the Job /b /p pb Quality of Product / Tools /b /p pb Responsibilities /b /p ulli Help customers with their use of Odoo Business Apps /lili Solve functional problems by investigating /li /ul ulli Engage with our visitors and leads (Livechat) /li /ul ulli Ensure customers#39; satisfaction /li /ul ulli Improve customers#39;s experience /li /ul ulli Contribute to the improvement of our product all documentation /lili Side projects (recruit and onboard new colleagues, give training, ...) /li /ul pb Must Have /b /p ullib Fluent in English /b /lili Fluent in b Dutch or German is a + /b /li /ul ulli IT Business Affinity /lili Customer oriented /li /ul ulli Autonomous and fast learner /lili Valid b work permit /b for Belgium br/li /ul ulli Solution minded /li /ul pb Nice to Have /b /p ulli Any other European language (Spanish, Italian...) /li /ul ulli Good knowledge of business processes /lili Technical knowledge (XML, Python, JS) /li /ul pb What#39;s great in the job? /b /p brYou will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to b the improvement of our software Odoo /b by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee! brpb The Odoo culture /b /p p Building a company we love. /p pb Who is your manager? /b /p p Being a team leader at Odoo. /p pb The founders story /b /p p From 1 to 250 employees in 5 years. /p