We are looking for an IT Operator for one of our clients based in Luxembourg
Freelance or permanent contract via payrolling company
Strong knowledge required in Temenos Triple A Plus (AAA+) and Ihub Reporting
On-site presence required (with potential flexibility depending on operations)
Fluent English required, French and/or German is a plus
Your responsibilities
Operations & monitoring:
You will ensure the smooth execution of critical business processes and system interfaces across production environments
You will monitor scheduled jobs, system queues, and integrations to guarantee system reliability
You will support night batch operations and ensure successful completion of all batches
You will execute daily, weekly, and monthly operational checklists to maintain operational integrity
You will maintain production, UAT, and test environments
Incident & service management:
You will investigate, diagnose, and resolve incidents and service requests within defined timelines
You will escalate unresolved issues appropriately and within agreed timeframes
You will log incidents and service requests accurately following established procedures
Deployment & continuous improvement:
You will deploy artefacts across production and test environments
You will identify opportunities to automate manual processes and improve operational efficiency
You will contribute to maintaining high availability and performance of critical applications
Reporting & documentation:
You will produce operational reports and KPIs to support transparency and decision-making
You will create and maintain technical support documentation
Profile
You are experienced with Temenos Triple A Plus (AAA+) and Ihub Reporting
You are comfortable working with system interfaces, batch processing, and reconciliation processes in complex environments
You are knowledgeable in Sybase databases, including querying and performance troubleshooting
You are proficient with Linux systems, Shell scripting, and job automation tools such as Automic UC4
You are familiar with private banking operations including portfolios, trades, and settlements
You are skilled in monitoring critical systems and ensuring their availability and performance
You are effective at debugging and resolving issues in production environments
You are capable of producing clear technical documentation
You are fluent in English with strong communication skills across technical and business teams
You are flexible to work outside standard hours, including shifts and weekends when required
You are comfortable interacting with customers and maintaining strong service quality
You are an effective communicator, both written and spoken