The Business Process Manager's context is rooted in an organization's need for efficiency, scalability, and quality. They operate in a space between high-level strategy and day-to-day operations. Their primary focus is on the 'how' of a business - how a product is made, analyzed, how a service is delivered, and how teams work together. The primary challenges for a Business Process Manager are centered on people, silos, and technology. They must manage resistance to change by gaining employee buy-in for new processes. They also have to break down organizational silos, ensuring different departments work together smoothly. Finally, they must navigate the complexities of integrating new technology with existing systems and balance the need for process standardization with the flexibility required for innovation.
How will you CONTRIBUTE and GROW?
The Production Process Manager's mission is to make sure our production processes run as well as they can. They will analyze, design, and improve how we make products. This is key to making sure our production is efficient, scalable, and meets our company goals. The goal is to improve productivity, quality, and profitability. We want to build a culture of constant improvement using data and technology to create simple and effective workflows.
Process Analysis & Design:
● Look at how we currently make things, find what's not working, and figure out how to do it better.
● Design, document, and formalize Fundamentals/ SGE process Standards and define respective KPI.
● Implement new or revised business processes and workflows to enhance efficiency, quality, and cost-effectiveness.
● Collaborate with cross-functional teams (e.g., Engineering, Quality Assurance, Supply Chain, IT) to ensure process integration and alignment with company goals.
Continuous Improvement & Optimization:
● Lead and facilitate continuous improvement initiatives using methodologies such as Lean, Six Sigma, and Kaizen.
● Monitor key performance indicators (KPIs) and process metrics to track the effectiveness of implemented changes.
● Conduct regular process audits (SCOR - mySGe) to ensure compliance with SGE standards and identify further optimization opportunities. Set and execute prioritized action plans with sites. Collaboration and Training:
● Work with people across different teams to make sure everyone is on board with process changes.
● Create training and lead workshops to help employees learn new processes.
Technology & Systems:
● Evaluate and recommend new technologies, software, or systems (e.g., MES, ERP modules, automation tools) to support process automation and improvement.
● Act as a key liaison between the production team and the IT department for system implementations and upgrades. Documentation & Governance:
● Create and maintain a comprehensive library of process documentation, including flowcharts, standard operating procedures (SOPs), and work instructions.
● Establish and enforce process governance frameworks to ensure consistency
Are you a MATCH?
Education
Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field. Master's degree or relevant certification is a plus.
Experience
Few years of experience in a manufacturing or production environment. Proven experience in business process management, process improvement, or a similar role. Demonstrated experience with process modeling, analysis, and optimization tools.
Hard skills:
● English Language proficiency (beside mother language): ○ Advanced: Express fluently in any situation
● Process Improvement Methodologies: Proven expertise in Lean Manufacturing, or other process improvement techniques.
● Data Analysis & Metrics: Strong analytical skills with the ability to collect, analyze, and interpret production data to identify trends, bottlenecks, and opportunities for improvement.
● Technical Proficiency: Competency with process mapping software (e.g., Visio, Lucidchart) and experience with ERP (Enterprise Resource Planning) and MES (Manufacturing Execution Systems).
● Project Management: Demonstrated ability to manage projects from conception to completion, including planning, execution, and monitoring.
● Industry Knowledge: Deep understanding of manufacturing principles, production workflows, and safety regulations.
Soft skills :
● Communication: Excellent written and verbal communication skills to effectively articulate complex process changes to diverse audiences, from frontline employees to senior leadership.
● Collaboration: A natural ability to work collaboratively across departments and with various stakeholders to achieve common goals.
● Problem-Solving: Proactive and strategic problem-solver who can anticipate issues and develop innovative solutions. Strong analytical skills
● Change Management: The ability to influence and lead change, guiding teams through transitions with empathy and clarity.
● Attention to Detail: Meticulous and detail-oriented approach to process documentation and analysis to ensure accuracy and consistency.
● Cultural competence: ability to interact effectively with people from diverse backgrounds and cultures
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.