FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.
Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
Based in our Kontich Office, we are looking for a administrative assistant(m/f) who will support the Benelux Natus Neurology Team. The position is office based, for 40 hours per week Monday to Friday and will report directly to the Service Manager.
As a TEAMMATE:
The Administrative assistant is a crucial team member, who provides extraordinary service to our customers and distributors. Responsible for working with customers throughout the entire Service relationship.
What you'll get to do in this role:
* Answer telephone calls and emails promptly and professionally.
* Enters and processes service orders, including field service activities, maintenance and repairs, and customer information into our CRM.
* Ship damaged and repaired items to customers and repair centers.
* Make outgoing calls to existing customers to schedule service calls
* Prepares service quotations as requested by either a customer, service team members, sales, or management.
* Invoice daily service appointments as they are completed by our Field Service Technicians
* Work closely with Field Service Technicians for territory management and streamline monthly schedule according to maintenance contracts.
* Handles customer inquiries regarding status of orders and answers questions regarding service capabilities and offerings.
What we are looking for:
* Professional bachelor degree or equivalent or six months to one year related experience and/or training; or equivalent combination of education and experience.
* Minimum of 1 year of Customer Service and Administrative Support experience.
* Proficiency in MS Office tools – Outlook, Word and Excel
* Excellent organizational and time management skills are required.
* Excellent communication skills via phone, email, and chat (example: Microsoft Teams/Zoom)
* Trilingual Dutch, French and English.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.