About the role
As a Solution Architect, SaaS & AI Enablement, you’ll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer‑focused and internal/product‑focused areas.
* Expert problem‑solving: Solve complex challenges during client implementations, ensuring solutions are effective and user‑friendly.
* Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
* Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
* Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
Internal & Product‑Focused Responsibilities
* Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
* Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.
Job Requirements
Below is the base relevant background that will enhance your onboarding.
* Extensive experience: Minimum of 3 years of experience in implementing complex SaaS systems. You’ve seen the pitfalls and various challenges that can arise in large‑scale SaaS implementation projects.
* Expert reasoning and decision‑making: You are able to reason under ambiguity, weigh customer needs against standards and scalability, identify solution‑fit risks, and make sound decisions on when to proceed, adapt, or elevate.
* Problem‑solving ability: Own end‑to‑end solution design for complex cases, perform quality reviews, and safeguard alignment with standards, product direction, and long‑term customer success.
* Technical comfort: Comfortable with the technical configuration of IT systems and SaaS in particular and have a good understanding of how they work. Familiarity with SQL is a plus.
* Functional analysis: Translate business concepts into technical requirements, and document solutions clearly and consistently.
* Content‑driven & hands‑on: Dive into the details, eager to understand the ins and outs of the software.
* Communication skills: Excellent communication and interpersonal skills essential. Articulate complex technical solutions in a way that both team members and clients can understand.
Nice to Have Extras
* Project Management skills: Proven track record in successfully managing and completing large implementation projects.
* Product enhancement experience: Proven experience in product enhancement on a SaaS product.
* Supply chain knowledge: Understanding of supply chain processes.
* Life‑sciences & pharmaceutical experience: Experience in the life‑sciences and pharmaceutical industry.
* Team Leadership: Experience in leading or coaching teams.
Match with the Team
* Feel connected with and ready to represent our company values: dig deep, own it, come together, move fast and be kind.
* Willingness to work in a hybrid working model with local and global team.
* Valid driver’s licence or will obtain within 6 months.
Why join us?
* The chance to shape the future of a product that is already used by large international clients.
* Great work‑life balance with 50% hybrid working model and flexible hours.
* A dynamic team environment: Join a team that lives Bluecrux’s values.
* Growth and development: opportunities to enhance personal and professional skills.
* Career advancement: numerous growth opportunities, emphasis on personal and professional development.
* Inclusive and friendly culture: value each team member’s contributions, recognize by first name.
* Engaging team activities: team events, monthly gatherings, team‑building exercises and other fun activities.
* A competitive salary package: bonus, electric company car with charging options.
About us
At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting‑edge technology. We collaborate closely with industry leaders such as Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly and many more, creating partnerships that drive meaningful impact. With a global presence in Europe, the US and APAC, we’re committed to shaping the future of value chains, one success story at a time.
Binocs technology
Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI‑enabled scheduling, scenario‑based capacity planning, demand and operations management, intelligent sample campaigning, and advanced performance management, Binocs offers the end‑to‑end visibility and control that will bring your operational optimisation to the cutting‑edge. Empower your teams with confidence in their workplans, enhancing productivity and maximizing SLA adherence.
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