ABOUT THE CHALLENGE
Why OMD? Well for a start, we work in one of the world’s most exciting industries – at the crossroads of media, technology, data and entertainment. And we collaborate with some of the biggest companies in the world, helping them navigate that change and inspiring them to do great things.
That takes a whole lot of brave people doing a whole lot of brave work. Strategists who can think differently. Planners who believe in actions. Doers who don’t let anything get in their way. Leaders who value entrepreneurship over red tape. If that sounds good to you, then this is the perfect opportunity for you!
YOUR MINDSET
You have a critical and analytical view and a real top sports mentality. Driven by your sense of ownership and positive attitude, you are the key person your clients and team can rely on. Did we just describe you? Then you're the one we're looking for !
KEY requirements:
* Master’s degree in advertising, marketing or communication
* At least 5-8 years of experience in the media industry
* Love working in cross functional teams and being in touch with various clients
* Have knowledge of the media landscape, and experience in media and communications planning
* Feel comfortable presenting your plans and ideas
* Like to initiate new ideas
* Communicate fluently in Dutch/French and English, both in written and spoken conversations
WHAT IS EXPECTED FROM YOU?
As a Senior Account Manager, you report to the Client Service Director and work closely together with the (junior) account managers of your client team.
You’re responsible for an optimal service delivery to appointed clients, through communication advice, developing and expanding service wherever possible.
You deliver high quality and innovative media, communication and marketing solutions to your clients. The solutions provided will add to the strategic online and offline marketing plans of the client.
Finally, as a Senior Account Manager, you are responsible for the profitability and overall performance of your clients by monitoring closely the time spend of all involved team members on the account and optimise processes in order to reduce inefficiencies. You identify and develop service offering to increase your client revenue.
Deliverables
1. Client Services
* Manage and develop the relationship with your appointed customers
* Continuously deliver excellent service to the customer (product and service package)
* Identify customer’s marketing needs and pro-actively act on these needs by means of consultative selling
* Develop and foster marketing, communication and media strategies and solutions based on customer’s needs and consult client on all mentioned items
* Organize and participate in client meetings internally, at the client’s office and at the creative agency
* Utilize and understand proprietary and syndicated research tools used for planning and reporting purposes
* Follow the developments in the industry and relevant market segments
* Maintain contact and facilitates optimal collaboration with external parties
Developing and maintaining effective relationships with other departments within OMD / OMG, such as all relevant parties with the Client Teams
2. Client Management
* Add to a positive revenue of sales of current and new services of OMD
* Develop account strategies and plans, in order to ultimately expand the total service package of OMD (products and services)
* Follow up on agreements made with the client
* Monitor the deliverables derived from the plans, adjusts (budget) when needed
* Responsible for realizing client targets
* Responsible for performance regarding the service, fees and billing
* Add to the growth by actively realising new business projects with new and existing clients regarding online and offline (data, branded content and research)
3. People Management
* Functionally responsible for daily managing and output of assigned client(s) and team
* Coaching direct and indirect client team members to jointly contribute to a quality service
* Responsible for and monitor timely progress, optimal production and quality of output and operation
* Responsible for the qualitative and quantitative output of employees and other resources within the budget of the client
* Show leadership through communication, transparent feedback and disseminates norms and values of the organisation
Work closely with the other client team members and ensure optimal and efficient collaboration and distribution of work to attain common goals.
OUR OFFER
We offer a pleasant working environment where personal development and ownership have their place in a dynamic and expanding company. You will join a great group of colleagues who value sharing knowledge, entrepreneurship, humour and helpfulness. The agency and the group offer a broad and diverse environment rich of opportunities to develop your career across vertical and horizontal routes.
MORE ABOUT OUR ORGANISATION
OMD is the world’s largest media network with more than 12,000 people working in over 100 countries. Our ambition is to make Better decisions, Faster for our clients and our people. Decisions that result in better business outcomes and are enabled by our superior set of integrated capabilities; operated by the industry’s best talent and delivered at scale through a globally consistent, yet flexible, process and platform.