Job Description
We are seeking an experienced
Senior Business Analyst (BA) with deep expertise in Guidewire ClaimCenter
and
strong knowledge of the European insurance market
, particularly the Belgian insurance sector. The ideal candidate will have a
proven track record in large-scale Guidewire ClaimCenter implementations
and
exceptional communication, presentation, and negotiation skills
. The BA will work closely with business stakeholders, product owners, and technical teams to ensure successful implementation and optimization of the Guidewire ClaimCenter platform.
Key Responsibilities
Business Analysis & Requirements Gathering:
* Collaborate with business stakeholders to
analyze, define, and document business requirements
for Guidewire ClaimCenter implementations.
* Conduct
gap analysis
between the current state and future state of ClaimCenter implementations.
* Translate business needs into functional and non-functional requirements for development teams.
* Work closely with
underwriters, claims handlers, and insurance operations teams
to gather detailed process requirements.
Guidewire ClaimCenter Expertise:
* Serve as a
Subject Matter Expert (SME) on Guidewire ClaimCenter
and provide insights into best practices and industry trends.
* Support configuration, customization, and enhancement of the ClaimCenter platform to meet business needs.
* Assist in
claims process optimization
and automation using Guidewire capabilities.
Stakeholder Management & Communication:
* Act as a
liaison between business users, IT teams, and third-party vendors
to ensure smooth communication and alignment on project objectives.
* Conduct
workshops, presentations, and training sessions
for business users and stakeholders.
* Provide regular project updates and ensure clear documentation of business requirements and process flows.
Implementation & Testing Support:
* Work closely with the
development, QA, and UAT teams
to ensure the solution meets business expectations.
* Support
functional testing, user acceptance testing (UAT), and defect resolution
related to Guidewire ClaimCenter.
* Assist in designing
test cases and validating system behavior
against requirements.
European & Belgian Insurance Market Expertise:
* Ensure Guidewire ClaimCenter solutions comply with
Belgian and European insurance regulations
.
* Provide guidance on
insurance policy structures, claims handling regulations, and compliance requirements
for the Belgian market.
* Support localization of Guidewire ClaimCenter to align with Belgian insurance practices and terminology.
Scrum Master Responsibilities
* Agile Facilitation
:
* Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
* Foster a collaborative environment to help teams achieve high performance.
* Team Support
:
* Coach the team in Agile principles, helping them mature and improve their processes.
* Identify and remove impediments to the team's progress.
* Stakeholder Collaboration
:
* Act as a point of contact between the team and external stakeholders.
* Protect the team from scope creep and ensure adherence to sprint goals.
* Metrics and Reporting
:
* Track and communicate team performance metrics such as velocity, burn-down, and progress toward sprint goals.
* Use data to drive continuous improvement initiatives.
Required Qualifications & Experience:
* 7–10 years
of experience as a Business Analyst in the
insurance domain
, with a strong focus on
Guidewire ClaimCenter
.
* Proven experience in
large-scale Guidewire ClaimCenter implementations
across multiple phases (requirement gathering, configuration, testing, deployment).
* In-depth knowledge of
claims processes, claims lifecycle, and insurance operations
in Belgium and broader European markets.
* Scrum Master certification (CSM, PSM, or equivalent).
* Strong
communication, presentation, and negotiation skills
, with the ability to interact with senior stakeholders and technical teams.
* Experience in
process modeling, gap analysis, and workflow documentation
.
* Ability to work in a
hybrid or remote setup with periodic travel to Belgium
as required.
What We Offer:
* Opportunity to work on
large-scale digital transformation projects
in the insurance industry.
* A collaborative and dynamic work environment with
global teams
.
* Competitive compensation package with opportunities for career growth.
If you are a
highly motivated, experienced Business Analyst
with a passion for insurance technology and
Guidewire ClaimCenter
, we encourage you to apply