Functional Analyst MS Dynamics
Languages: Dutch
Contract Duration: ASAP – 31/12/2025 (extendable)
Location: Ghent, Flemish Region, Belgium
Job Description: In the relationship management (XRM) team we are searching for a functional analyst whose main objective is implementing, configuring, and supporting Microsoft Dynamics 365 solutions to meet business needs. The key responsibilities include understanding functional and non-functional requirements, translating them into system configurations, providing training, and ensuring the solution aligns with business objectives, encompassing both functional and technical aspects.
Responsibilities
* Work with stakeholders and business analysts to understand and document business needs and pain points.
* Design and configure Dynamics 365 solutions using out-of-the-box capabilities and codeless extensibility. This can include customizing the system to meet specific business requirements.
* Lead the implementation and go‑live process, provide end‑user training, and offer ongoing support and troubleshooting.
* Work with technical teams to ensure proper integration and development, and provide functional specifications to development teams.
* Analyze client processes and identify opportunities for enhancement and improvement using the Dynamics 365 platform.
Profile
* Deep knowledge of Microsoft Dynamics 365, which could be specialized in areas like Customer Engagement, Field Service, or Business Central.
* Ability to understand and translate business requirements into technical solutions that deliver a return on investment.
* Experience with system configuration, customization, and integration, along with an understanding of best practices and methodologies.
* Excellent communication, problem‑solving, and interpersonal skills to effectively collaborate with clients and internal teams.
Required Experience
* 3–5 years relevant experience in MS Dynamics analysis and implementation projects.
* Experience in the insurance industry is a nice to have.
* Experience in stakeholder management using stakeholder analysis tools & techniques.
* Experience working in an agile environment and scrum team.
* Certifications in MS Dynamics is a plus.
Employment Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: Information Technology & Services; IT Services and IT Consulting
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