Infrastructure Services Delivery Lead
Talencia Consulting is currently looking for a senior manager to oversee the operational excellence of the IT Infrastructure team, ensuring high-quality service delivery.
Key Responsibilities:
* Lead and mentor a team of System Engineers, fostering a high-performance culture.
* Manage daily workflows, ensuring task prioritization aligns with business needs.
* Act as a people manager, providing guidance and resolving conflicts when necessary.
* Enforce adherence to service-level agreements (SLAs) and quality standards.
Service & Vendor Management:
* Monitor service performance, ensuring client satisfaction and contractual compliance.
* Collaborate with external vendors to optimize service delivery and cost efficiency.
* Drive continuous improvement in tools, processes, and methodologies.
Performance & Reporting:
* Track team productivity, budget adherence, and project timelines.
* Generate performance reports for stakeholders, ensuring transparency.
* Proactively identify risks and implement mitigation strategies.
Stakeholder Collaboration:
* Report directly to the Head of Technology
* Coordinate cross-functional activities with Operations, Technology, and external partners.
* Represent the Infrastructure team in critical meetings (daily stand-ups, incident reviews, etc.).
Requirements:
* 5+ years in a similar managerial role within IT infrastructure.
* Hands-on experience with data center operations, cloud platforms (Azure preferred).
* Bachelor's degree in IT or equivalent work experience.
About This Role:
This is an exciting opportunity to join our team and take on a leadership position. If you have the skills and qualifications we are looking for, please submit your application.