A Customer Care FR / EN at our client would have the following responsibilities:
* Follow process from order to cash for your customer to provide excellent quality of service to customers.
* Provide informations and solutions for inquiries about products, logistics or contracts for your customers.
* Collaborate with concerned departments to find the best solution possible for your customers.
* Act as Single point of Contact for customer inquiries in your area.
* Work on process improvements projects within the department.
The ideal Customer Care FR / EN for our client would have the following skills :
* At least 3 years working experience.
* Fluency in French & English. Dutch would be a great plus.
* Advanced knowledge of MS Office tools and with a ERP (SAP or else).
* Great communication skills.
* Team player & analytical mindset.
* Position based in Brussels
* Company is growing steadily
* Strong company culture