Afarax is looking for a freelance Implementation Manager. We need you!
Our client in the utilities sector, is seeking an experienced Implementation Manager to strengthen their team.
Tasks
Execution of the CRM prequalification processes:
Be in front line for the operational processes related to the prequalification process
Proactive management of the operational questions in close collaboration with the KAM Adequacy and the product architect
Ensure the accurate application of the organized process (automated and manual tasks) and involve the requested persons / departments within Elia
Execution of other CRM-related processes:
Process follow-up:
Report on the process status (Files managements KPIs)
Dispatch the specific issues (out of process) to KAM Adequacy
Give feedback on potential improvements with an added value to the Implementation team and for the written processes
Implementation of processes:
Take the lead on the implementation of improvements of existing processes or new processes in view of the CRM by means of analysis, developing proposals, describing business needs... in collaboration with product architects and business analysts.
Embody the sequence of the processes and participate in the CRM internal and external tools testing and feedback, the creation or updating of procedures, etc.
Participate to the preparation and the operation of other tenders like the tender aiming at procuring the resources needed to manage the Voltage on the Grid.
Is this you?
Master's degree in economics / engineering or equivalent experience
Very good communication and trilingual skills (FR/NL/EN - spoken and written)
Problem-solver knows when (s)he may act/answer, may not and may delegate the action/question to the appropriate person (following the process)
Very procedural and accurate with the ability to work in an evolving environment and to update the processes
Customer oriented and independent
Team spirit
MS office very good knowledge
How afarax supports you?
You benefit from our extensive network
You will have access to projects that fit your expertise
We help and support you throughout your project
We offer the possibility to build a valuable and lasting partnership