Company Description
As an IT Infrastructure Systems Engineer, you will be responsible for troubleshooting and supporting Windows and Azure server environments. Experience with Linux and OpenShift is a plus. You should have solid knowledge of DNS, DHCP, networking, and operational solutions, and be comfortable working with multiple teams and partners. The role requires autonomy, teamwork, process awareness, documentation skills, and strong troubleshooting abilities, including root cause analysis and implementing workarounds. You will also be involved in automation and software packaging for Windows desktops, with experience in Intune and SCCM. Monitoring and at least 3 years of experience in Windows and Azure systems are required.
Job Description
Responsibilities
* Install, configure, and troubleshoot Windows and Azure systems, ensuring stability and service continuity.
* Configure and review monitoring of systems to maintain supportability, stability, and performance.
* Provide high-level support, coordinate with internal and external partners, and resolve incidents and problems.
* Support may be provided in person or through coordination.
Tasks
After onboarding, you will be responsible for Windows systems, including:
* Installing and configuring Windows and Azure (Linux and OpenShift are assets)
* Supporting and maintaining server systems (Windows, Azure, Linux, ESX are assets)
* Monitoring systems
* Managing firewall, DNS, and DHCP requests
* Upgrading and patching systems (Windows and Linux)
* Following up on incidents and changes
* Assisting IT colleagues in meetings, especially regarding Windows systems
* Writing and following documentation and procedures
* Translating technical language for customer support
* Understanding system interfaces and flows
* Automating deployment of scripts and software
* Managing external and internal partners for incidents, changes, and escalations
Technical Environment
You should master as many of the following technologies as possible, especially in the Linux and Windows scope:
* Microsoft: Windows 10/11, Windows Server 2016/2019, Active Directory, Azure Active Directory, AAD Connect, Azure
* Linux (asset): Red Hat 8/9, CentOS 9
* OpenShift (asset): Versions 4.16–4.18
* DNS/DHCP: Windows, Azure, Linux
* Virtualization: Azure
* Automation: GIT, GitLab, Powershell, Ansible, Bash (asset)
* Monitoring (asset): Zabbix, Dynatrace
* Applications (asset): Jira, Netterrain
* Networking (asset): Firewall requests and diagnostics, troubleshooting network issues
Qualifications
Profile
* Minimum 3 years' experience with Windows systems
* Strong analysis and troubleshooting skills
* Ability to coordinate and plan changes and small projects
* Precision in handling changes and incidents, with regular follow-up
* Certifications in relevant technologies (Windows, Azure, OpenShift, GIT, Ansible, Fortigate, etc.) are a plus
* Assertive and respectful in interactions with colleagues and end users
* Efficient under pressure and flexible with priorities
* Able to translate technical concepts for customers
* Good communication skills
* Comfortable with Microsoft Office and diagramming tools
* Fluent in spoken and written French and English; Dutch is a bonus