About us
At DC Fine Chemicals, we partner with leading companies across the global life sciences sector, supplying high-quality fine chemical raw materials to pharmaceutical, biotechnology, and diagnostic organizations.
Our mission is simple: to make our customers’ work easier and more efficient. We achieve this by combining deep technical expertise, strong regulatory support, and a highly responsive, customer-focused approach
About the Role
We are looking for a Customer Service / Sales Administration professional to join our team. This role is key to ensuring efficient order management, high customer satisfaction, and seamless coordination across departments.
You will play a central role in daily operations, delivering accurate, timely, and high-quality service to both internal teams and external clients.
Key responsibilities
* Process and validate customer orders in line with company policies. ensuring accuracy in system entry.
* Provide professional and timely communication to customers, ensuring transparency and satisfaction.
* Verify pricing and commercial conditions
* Coordinate logistics and manage export/import documentation.
* Track shipments and customs documentation proactively resolve any delivery issues.
* Handle complaints, cancellations, and compliance-related matters.
* Support the sales team with administrative tasks and process improvements including the management of small customer accounts.
Requirements
* Degree related to International Trade, Logistics, or a related field.
* Minimum 3 years of experience in similar roles (customer service, order management, or logistics).
* Fluent in English (mandatory).
* Knowledge in IT tools and ERP systems.
What We Offer
✨ An inspiring work environment
Join a dynamic, fast-growing team where collaboration and positive energy drive everything we do. We celebrate our achievements together through social and sports events that strengthen our culture.
⚖️ Work-life balance that works for you
We offer flexible working options, including remote work and intensive working hours from 7:00 a.m. to 3:00 p.m, so you can perform at your best while maintaining a healthy balance.