As (Junior) Customer Service Manager, you will be responsible for supervising a small team of customer service representatives. You will ensure that daily operations run smoothly, and you will act as a key link between customers, internal departments, and logistics.
Key Responsibilities
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Lead, coach, and support a team of customer service representatives.
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Ensure excellent order-to-cash processing and high service levels.
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Handle escalations and ensure smooth communication with key clients.
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Collaborate with internal departments: sales, planning, supply chain, finance, and logistics.
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Identify opportunities to optimize customer processes and implement best practices.
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Monitor KPIs and reporting to ensure continuous improvement.
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Ensure compliance with internal policies and sector regulations.
We are looking for a (Junior) Customer Service Manager that :
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Bachelor's degree or equivalent through experience.
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Proven experience in customer service, ideally in the chemical or industrial sector.
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First experience in people management or team coordination.
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Strong communication skills in Dutch and English (French is a plus).
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Hands-on, proactive, and solution-oriented mindset.
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Experience with SAP or similar ERP systems is an asset.
Our client offers :
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A challenging and diverse role in a stable and international company.
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A collaborative and human-centric work environment.
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Competitive salary package with fringe benefits.
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Opportunities to grow and make an impact in the team.