Summary:
Are you passionate about helping clients implement and operate their Microsoft Dynamics 365 ERP platform solutions? We are seeking a skilled and experienced Service Delivery Manager to join our Belgian Business Applications team!
Join a team of Business Applications professionals focused on implementing and helping to operate Microsoft Dynamics 365 ERP solutions for clients in various industries such as Retail & Consumer goods, Manufacturing, and Professional Services. We think global and act local, delivering managed services of quality to our clients in Belgium and across Europe.
Key Responsibilities:
As a Service Delivery Manager for Microsoft Dynamics 365 ERP platform solutions, you will:
1. Be the single point of contact for a portfolio of clients, responsible to manage the operational aspects of our relationship with them.
2. Help with managing the operational service delivery (monitor and safeguard Service Level Agreements), solution roadmap, change requests, platform updates, continuous improvement tracks and new project scope.
3. Manage Avanade team members and their staffing plan in function of client assignments (from onshore/local, nearshore and offshore Avanade communities), manage activities with third parties (such as Independent Software Vendors) and/or contractors, and manage the relationship with Microsoft.
4. Be in charge of ensuring correct client billing and help with managing client budgets and investment plans.
5. Participate in our local & global Avanade communities; be a coach and mentor to (more) junior colleagues in our Belgian Business Applications team
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