Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic IT Support Specialist to join our team, working alongside a prestigious European Institution based in Luxembourg.
Your tasks
As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your mission:
Serve as a dedicated service desk agent, incident analyst, and problem solver.
Ensure SWIFT incident analysis, prioritizing first and second-line customer interactions to achieve an outstanding first call resolution rate.
Maintain meticulous records of incident and problem information.
Offer expert support both remotely and on-site, providing solutions where they are needed most.
Play a pivotal role in PC environment reconfiguration and installation.
Contribute to the creation of comprehensive operational support procedures.
Craft technical content to enrich our knowledge database.
Manage application testing and administration.
Collaborate closely with system administration and database administration for seamless execution of tasks.
Your profile
We value talent and expertise! To thrive in this role, you should bring:
Proficiency in both French and English, unlocking effective communication channels.
An Itilv4 certification is a prerequisite (we provide the opportunity to obtain the certification prior to the commencement date).
A minimum of 3 years' hands-on experience in a similar position.
Basic knowledge of network systems.
Prior experience working with a ticketing system.
Excellent proficiency in all Microsoft Office applications.
A collaborative team spirit paired with a strong customer-centric mindset.
Our offer
An attractive salary package with or without a company car
5 additional vacation days each year
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, ...)
Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
Are you ready to become part of a dynamic team with a clear focus on growth and excellence? Apply now and take the first step towards a fulfilling career with CTG IT Solutions.
Please note that a criminal record check will be required for this position.
Discover the exciting opportunities that await you at CTG IT Solutions, where your IT expertise meets a world of possibilities!