About Semmatic
Semmatic is a leading European SaaS platform in Search Activation. Our mission is to enable marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete measurable results. We combine a powerful and intuitive platform with expert support to improve brand visibility on Google and in AI‑generated responses. The position is based in Belgium with the flexibility to telework.
Role
As a Customer Success Manager, you will be the primary point of contact for our clients and play a key role in their success with our platform. You will work across the entire client lifecycle: onboarding, adoption, retention, and expansion.
Responsibilities
* Ensuring an exceptional customer experience by assisting clients in using our SEO and GEO solutions.
* Developing and maintaining strong relationships with clients to maximize their satisfaction and loyalty.
* Identifying growth opportunities within the client portfolio and collaborating with the sales team on expansion.
* Working closely with the Product and Expert teams to relay needs and continuously improve our platform.
* Contributing to documentation, best practices, and the optimization of CSM processes.
Qualifications
* 2 years of experience in Customer Success, ideally in B2B SaaS.
* Good knowledge of search marketing (SEO or GEO) and strong interest in digital innovation and artificial intelligence.
* Demonstrated ability to manage multiple client projects simultaneously with various stakeholders (business, tech, C‑level).
* Results‑oriented approach and ability to structure measurable action plans.
* Excellent written and oral communication skills and client relationship management.
* Ability to understand and explain complex technical and marketing concepts.
* Proficiency in French or Dutch, and a very good level of English.
* Team spirit, autonomy, and a sense of initiative.
* University degree in business management, marketing/communication, or equivalent.
Package
* A high‑impact role in a fast‑growing tech scale‑up.
* Ongoing training – online and at professional events – to develop your skills.
* An attractive package including meal vouchers, Alan health insurance, and a 13th month salary.
* A pleasant work environment in Louvain‑La‑Neuve, with the possibility of teleworking two days a week.
* A passionate, talented and friendly team.
* A very high degree of autonomy, a culture based on trust and results‑orientation.
* An annual bonus linked to the achievement of collective and individual objectives.
Recruitment Process
* Initial phone screening – a 30‑minute discussion to confirm expectations.
* Interview with a founder and a business team member in our offices, including a short case study.
* Offer and onboarding – quick feedback with guaranteed transparency.
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