Metrobi Operational Specialist
Role Description: As an operational specialist, you will monitor ongoing delivery routes, assist delivery drivers and shipper businesses via phone calls and live chat, and onboard new drivers onto the Metrobi platform.
Requirements
* Proficiency in English
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, customer support, customer success, or account management
Service Design and Operations Specialist – Brazil
Job Responsibilities
* Define and govern service policies across the takeaway ecosystem (customer, merchant, and rider)
* Architect an end‑to‑end service journey from AI‑driven self‑service to human‑assisted resolution
* Localize service design for the Brazilian market, translating customer insights into culturally appropriate workflows and communication playbooks
* Drive frontline process excellence by designing efficient workflows for the customer service center
* Lead data‑driven service improvement by analyzing metrics, voice of customer, and operational data
* Influence cross‑functional stakeholders to embed service‑design thinking into business decisions
Job Requirements
* Deep domain expertise in the food‑delivery/takeaway industry with understanding of marketplace dynamics
* Proven track record in service process design and customer experience management at scale
* Strong analytical capability to structure ambiguous problems and translate insights into actionable programs
* Excellent stakeholder management and communication skills
* Customer‑centric mindset balancing user experience and operational feasibility
* Rigorous, execution‑oriented work style and willingness to travel within Brazil
* Fluency in both Portuguese and English as working languages
* Relevant experience in service‑design or customer operations; leadership in cross‑regional initiatives preferred
Sales Operations Specialist
Responsibilities
* Act as the primary contact and escalation point for the global Sales team
* Develop and improve efficiency of operational processes and workflows to enhance team productivity and sales performance
* Ensure due diligence on each new sales opportunity with proper analysis
* Collaborate with Business Profitability Management and Revenue Teams on sales deal analysis
* Maintain CRM tool, ensuring data accuracy and integrity within internal systems
* Assist in managing the sales pipeline and forecasts, coordinating and facilitating sales transactions
* Coordinate internal approval process of corporate contracts via JIRA and validate with necessary departments
* Analyze and approve customer purchase orders and manage internal license database in JIRA
* Work with marketing, delivery, engineering, and product teams to support sales initiatives
* Provide oversight and execution of daily, weekly, and monthly reports, including pipeline management and sales metrics
* Help prepare presentations and materials for the sales team as needed
* Participate in qualification calls with the sales team and senior management
* Adhoc projects as required
Qualifications
* At least 4 years of relevant experience
* Bachelor’s Degree
* Strong understanding and experience in working in a global sales team
* Familiarity with any Sales Force automation tool
* Strong analytical skills with proficiency in data analysis and reporting tools
* Ability to partner cross‑functionally throughout the company
* Strong MS Excel and PPT skills
* Self‑motivated and able to work in a fast‑paced environment
* Knowledge of business communication via emailing, presentations, conference meetings
* Strong organizational and decision‑making skills
Ratings Operations Specialist – S&P Global Ratings
Key Responsibilities
* Complete key steps of the end‑to‑end ratings process for low‑complexity jobs for one practice independently
* Support team priorities (job processing, continuous improvement) with pace and quality to meet customer needs
* Show proficient understanding of the end‑to‑end ratings process, SOPs, and operating manuals
* Guide analysts and other business partners through the ratings process and support change management of improvement efforts
* Participate in problem‑solving and process improvement efforts to live the ROS mission
* Understand key metrics to support the management and improvement efforts of ROS
* Connect key partners to solve business problems and participate in improvement efforts to meet customer needs
* Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix
Basic Qualifications
* Working towards an advanced student of Economics, Business Administration, Accounting, Actuary, Engineering, or related careers
* Available to have an “estágio” for 1 year (to graduate in December 2027)
* Must be able to prioritize, multitask and stay poised in a fast‑paced environment while ensuring high quality output
* Comprehensive English communication skills (intermediate reading, speaking, writing) required
* Excellent interpersonal, written, and verbal communication skills focused on customer service
* Must have ability to work effectively and collaboratively with a variety of business partners in a team‑oriented global environment
* A strong ability to guide and influence colleagues and stakeholders
* Must be an adaptable self‑starter who wants to take initiative and drive tasks to completion with strong execution
Additional Preferred Qualifications and Experience
* Previous work experience will be considered a plus
* Programming knowledge is desirable
Content Safety Operations Specialist – Brazil
Responsibilities
* Continuously review and assess content quality and appropriateness within the Brazil market, identifying risks, anomalies, and emerging trends
* Produce regular reports on content quality, trending topics, and potential safety risks
* Act as the local point of contact for safety operations, maintaining close communication with global teams
* Share insights on local culture, user behavior, and policy updates to support decision‑making
* Support development and optimization of content safety strategies and moderation guidelines tailored to the Brazil market
* Monitor regulatory developments related to online content in Brazil and support the handling of escalations and compliance requirements
Requirements
* Fluent Portuguese and Chinese (Mandarin) to support communication with global stakeholders
* 2+ years of experience in content safety, content moderation, Trust & Safety, or related fields
* Strong understanding of Brazilian culture, social trends, and online behavior, with ability to identify sensitive content
* Excellent communication and cross‑functional collaboration skills, with experience working in distributed or international teams
Nice to Have
* Knowledge of English (written and spoken), with the ability to collaborate with global teams
* Experience working with policy development, moderation guidelines, or regulatory compliance
Content Operations Specialist – Temporary (3 months)
Responsibilities
* Identify and analyze high‑traffic sports events and trending topics, including major tournaments such as the World Cup
* Optimize content distribution across key traffic surfaces such as trending lists, search pages, and push notifications
* Conduct post‑event content reviews and performance analysis for trending videos and campaigns
* Collaborate with sports creators to support content production and community engagement during major events
* Ensure timely supply and strong visibility of sports‑related trending content
* Manage content updates for event landing pages and in‑app campaigns
* Design and maintain campaign tasks to drive user participation and encourage high‑quality creator contributions
Requirements
* Fluency in Portuguese and English, with the ability to collaborate with global teams
* Strong interest in sports and digital content, with familiarity with Brazilian culture, trends, and audience behavior
* Ability to work flexible hours when required, including during major sporting events
Nice to Have
* Experience in content operations, social media, or digital platforms
* Experience working with creators or community management
* Analytical skills with the ability to interpret content performance and trends
HR Operations Senior Specialist – Keeta
Responsibilities
* Develop, implement, and maintain comprehensive HR operations policies and SOPs that align with business goals and compliance requirements
* Ensure HR policies are consistently applied across all business units
* Review work with relevant department and update HR policies to reflect changes in employment laws and best practices
* Design, document, and continuously improve HR processes to enhance efficiency and compliance
* Collaborate with cross‑functional teams to ensure HR processes are well‑integrated and operationally sound
* Establish clear workflows and guidelines for employee lifecycle processes, including onboarding, offboarding, probation, and internal mobility
* Ensure seamless execution of HR policies to improve employee experience and operational efficiency
* Conduct periodic audits to verify adherence to HR policies and recommend corrective actions where needed
* Implement a quality audit framework to regularly assess HR operations, identify gaps, and drive continuous improvements
Qualifications
* Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree is a plus
* 5+ years of experience in HR operations, policy management, or process governance within an international organization
* Strong knowledge of HR policy frameworks, compliance, and global employment regulations
* Experience in developing and implementing HR SOPs and process documentation
* Proficiency in HR technology solutions and data‑driven decision making
* Excellent communication and stakeholder management skills
Sr Financial Specialist, Operations Finance – Amazon
Key Responsibilities
* Lead fixed cost planning and controllership processes
* Conduct monthly, quarterly, and annual financial reviews focused on fixed costs, planning, and forecasting
* Drive continuous standardization and simplification of planning processes
* Develop tools for better understanding of Brazil's financial performance
* Collect, analyze, and manage quantitative data to lead improvements and cost reduction
* Build financial models and present analyses and recommendations to senior leadership
* Establish partnerships within the finance organization to drive continuous improvement in financial and operational performance
Basic Qualifications
* Bachelor’s degree
* Experience in tax, finance or a related analytical field
* Knowledge of Excel at an advanced level
* Experience interpreting and applying financial KPIs
* Experience identifying, leading, and executing fixed and/or variable cost improvements
* Experience with automation, standardization, or simplification of financial tools and processes
* Experience creating process improvements through automation and analysis
* Fluent English
Preferred Qualifications
* MBA or CPA
* Experience working with large datasets (SQL, MS Access, Cognos)
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