Position
We’re looking for a proactive, customer‑focused IT Techcnial Support to join our team. In this role, the successful candidate will be the first line of technical assistance for our staff, ensuring smooth day-to-day operations across all end-user devices, applications, and IT systems.
* Location: Sint-Stevens-Woluwe (Brussels Area)
* Start date: at the earliest
Tasks and Responsibilities
* Provide first line support to approximately 100 employees across the company
* Manage, configure, and troubleshoot end‑point devices (Windows, Linux and Mac laptops, peripherals)
* Handle user onboarding/offboarding (accounts, hardware, permissions, software setup)
* Maintain and monitor IT helpdesk tickets: triage, resolve, escalate when necessary
* Support key business applications (MS 365, Teams, SharePoint, collaboration tools)
* Maintain inventories of hardware and software licences
In addition, and after a period of training / mentoring:
* Ensure systems remain patched, updated, and compliant with company security policies.
* Assist with network troubleshooting (Wi-Fi, VPN, basic LAN issues).
* Contribute to documentation, knowledge base articles, and user guides.
* Support small IT projects, rollouts, and improvements.
Skills and Experience
* Educational background in a relevant field
* 2 to 3 years of prior experience, in an IT support/helpdesk role
* Strong understanding of Windows 11, endpoint management, and general IT troubleshooting
* Familiarity with Microsoft 365 admin, Active Directory, and device management tools
* Knowledge of networking concepts (DNS, DHCP, firewalls, VPN)
* Communication skills and a customer-first attitude
* Ability to prioritise tasks, stay organised, and work independently when needed
* Curiosity and willingness to learn new systems and technologies
* Very good English (written and speaking).
Considered as Assets
* Skills with scripting (Bash, Python, PowerShell, etc.).
* Exposure to IT security, MFA, conditional access, or compliance tools.
* Experience supporting hybrid and remote staff.
Our Offer
* Working within an exceptional sector with Staff located in Belgium, Germany and the Netherlands
* A professional and modern working environment with motivated Administrative Staff, Engineers, Astronaut Training Instructors and Scientists coming from all different horizons and countries with a common passion for space and their own expertise
* A full-time position with an indefinite contract of employment
* A competitive remuneration package and good working conditions
* Working from home in part can be a possibility
* An individualised training and development programmes.