We're working with an ambitious tech company with a strong reputation across Belgium, who are looking for a Support Engineer to join its growing Brussels team. This is an opportunity to step into a client-facing, and technically hands-on role, where you’ll be the key link between customers and engineering teams.
As a Support Engineer, you’ll take ownership of complex technical issues across the platform - spanning front-end, back-end, and infrastructure. Your work will involve diagnosing problems, scripting quick fixes, and building lightweight reports to ensure the platform remains stable and high-performing.
This is not just another support job - you’ll collaborate directly with engineers, dive deep into distributed systems, and have the chance to shape how support and technical operations evolve.
Responsibilities
* Act as the first technical point of contact for clients, translating their concerns into actionable insights.
* Debug and investigate issues using logs, databases, metrics, and dashboards.
* Collaborate with software engineers to understand system architecture and troubleshoot effectively.
* Write scripts and apply patches to fix minor bugs and data inconsistencies.
* Perform data analysis to generate reports and support decision-making.
* Document recurring issues, technical solutions, and best practices.
* Improve workflows by automating repetitive tasks and suggesting system enhancements.
* Stay up to date with the company’s tech stack and platform architecture.
Your Profile
* Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or related field.
* Previous experience in technical support, DevOps, QA, or system engineering.
* Strong debugging and analytical skills with experience interpreting logs and tracing code paths.
* Comfortable with relational databases (SQL Server, MySQL) and basic queries.
* Scripting skills (Python, PowerShell, Bash). Knowledge of web tech such as React or .NET is a plus.
* Familiarity with monitoring tools (Grafana, Prometheus, Kibana, or similar).
* Excellent communication skills, with the ability to make technical findings clear to both engineers and business users.
* Curious, reliable, and proactive - someone who thrives on problem-solving.
The Offer
* Up to €5.500 for the right profile (interview process dependent)
* 26 paid vacation days per year
* Flexible working hours
* Company laptop & mobile phone (unlimited subscription)
* Meal vouchers
* Hospitalisation & group insurance
* A collaborative environment with room to grow
Why Join?
Support here means much more than solving tickets - it’s about becoming a trusted partner to clients and engineers alike. You’ll be encouraged to explore and grow into a role where your curiosity and technical drive make a direct impact on both the product and customer experience.