As a Customer Experience Specialist, you will be part of an agile organization working closely with experts to achieve business objectives.
Your key responsibilities:
* Project Delivery: You will lead the delivery of customer-centric projects such as digital payment journeys, web applications, and meeting systems.
* Requirements Gathering: You will work closely with development teams to gather functional specifications and ensure alignment with business requirements.
* Collaboration: You will collaborate with tech teams to ensure successful solution implementation and contribute to sprint events.
* Incident Management: You will handle urgent incidents and improvement needs to ensure customer satisfaction.
* Risk Management: You will support DORA initiatives to maintain a safe and secure application environment.
About this role
* We are looking for a skilled professional to join our team as a Customer Experience Specialist.
* You will have the opportunity to work on challenging projects and collaborate with cross-functional teams.
* This is a great chance to grow your career and make a meaningful impact on customer experience.
What we offer
* A dynamic and collaborative work environment.
* Opportunities for growth and professional development.
* A competitive compensation package.