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* Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk
* Design of management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production environment
* Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools)
* Evaluation of quality and efficiency of operations by definition and implementation of metrics; periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations
* Training: knowledge at admin level and proven experience are required for one of the following tools: AppDynamics, Dynatrace, Splunk
Expertise and skills
* Excellent knowledge of ITIL best practices in ICT operations
* Technical knowledge in at least 3 of the following domains:
o Log Management / Data Monitoring
o Artificial Intelligence / Machine Learning
o Application Performance Monitoring (APM)
o Microservices and Containers architecture
o Cloud-based applications and services
o Working methodologies: DevOps, AIOps, ITIL
o Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)
o Data Centre basic infrastructure (servers, virtual machines, storage)
* This profile requires a minimum experience of 6 months in at least 2 of the following domains:
o IT Monitoring and Log Management in a centralised Operations Centre
o IT infrastructure performance (fault management and/or capacity planning and/or security management)
o IT Support level 1 (Helpline) and/or level 2
o Data mining, IT metrics and reporting
o Customer care (IT services)
Seniority level
* Not Applicable
Employment type
* Contract
Job function
* Information Technology
Industries
* Government Administration
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