Would you like to join the leading international intergovernmental organization?
We are seeking a hands-on and technically capable Technician (Operations, Administration, and Maintenance) to join the IT support team. In this role, you will be the frontline of technical reliability—ensuring that workstations, users, and applications operate smoothly across the organisation.
Responsibilities:
* Provisioning & Deployment: Prepare, configure, and deploy workstations using imaging tools. Maintain an organized inventory of hardware assets and peripherals
* Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues for Windows 10/11 devices. This includes managing driver updates, BIOS configurations, and local peripheral support.
* Identity & Access Management: Manage user accounts, security groups, and permissions within Active Directory and Microsoft Entra ID. Assist with password resets and MFA (Multi-Factor Authentication) enrolment.
* Software Lifecycle Management: Support the general office application suite (Office, Adobe) and proprietary business applications. Ensure all endpoints remain compliant through regular patching and remote software distribution as directed by cyber team
* Network & Connectivity Support: Troubleshoot LAN connectivity to ensure seamless communication across the organization.
* Assists in improving OS and application security by performing regular patching as tasked
* Assists in performing cyber hygiene remediation tasks as directed by Cyber Security
* Support different local projects as required.
Essential Qualifications & Experience:
* Higher vocational training in a relevant discipline with 2 years post-related experience in a technical support or helpdesk role. Or a secondary educational qualification with 4 years post-related experience.
* OS Expertise: Advanced proficiency in supporting Windows 10/11 Professional/Enterprise.
* Technical Skills: Familiarity with Active Directory, Group Policy (GPO), and basic networking protocols (TCP/IP, DNS, DHCP).
* Soft Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.