Administrative assistant(m/f)
6 month contract - possible view to extend
Based in our Kontich Office
Must have fluent Dutch and English, French is also favorable
We are looking for a administrative assistant(m/f) who will support the Benelux Natus Neurology Team. The position is office based, for 40 hours per week Monday to Friday and will report directly to the Service Manager.
As a TEAMMATE:
The Administrative assistant is a crucial team member, who provides extraordinary service to our customers and distributors. Responsible for working with customers throughout the entire Service relationship.
What you'll get to do in this role:
* Answer telephone calls and emails promptly and professionally.
* Enters and processes service orders, including field service activities, maintenance and repairs, and customer information into our CRM.
* Ship damaged and repaired items to customers and repair centers.
* Make outgoing calls to existing customers to schedule service calls
* Prepares service quotations as requested by either a customer, service team members, sales, or management.
* Invoice daily service appointments as they are completed by our Field Service Technicians
* Work closely with Field Service Technicians for territory management and streamline monthly schedule according to maintenance contracts.
* Handles customer inquiries regarding status of orders and answers questions regarding service capabilities and offerings.
What we are looking for:
* Professional bachelor degree or equivalent or six months to one year related experience and/or training; or equivalent combination of education and experience.
* Minimum of 1 year of Customer Service and Administrative Support experience.
* Proficiency in MS Office tools – Outlook, Word and Excel
* Excellent organizational and time management skills are required.
* Excellent communication skills via phone, email, and chat (example: Microsoft Teams/Zoom)
* Trilingual Dutch, French and English.
LI-LM1 #INDNATUS