Digital Solution Specialist (m/w/d) SteelcoBelimed is a global leader in infection control and life science solutions, formed in 2024 through a joint venture between Steelco Group (part of Miele Group) and Belimed (part of Metall Zug Group). Headquartered in Zug, Switzerland, the company specializes in advanced cleaning, disinfection, and sterilization technologies for healthcare, pharmaceutical, and laboratory applications. With manufacturing facilities in Italy, Switzerland, and Slovenia, SteelcoBelimed delivers innovative, reliable, and customer-centric solutions to clients worldwide.
We are looking for an experienced Digital Solutions Specialist, joining our Global Digital Support team.
Please note: the candidates should be located in Benelux.
How will you contribute to SteelcoBelimed? The SteelcoBelimed Digital Solutions Specialist is a member of the Global Digital Support team, reporting to local service management, responsible for local and cross-border installation, support and maintenance of SteelcoBelimed Digital Solutions with a focus on Connectivity, Traceability (ITS) and IoT. This role serves as a primary point of contact for the customer and local service organization. Additionally, the specialist provides training, ensures smooth project execution, and acts as an SteelcoBelimed Digital Solution ambassador for internal and external stakeholders.
Tasks:
1. Act as a product specialist for SteelcoBelimed Digital Solutions
2. Installation, Support and Maintenance of SteelcoBelimed Digital Solutions local and cross border (including local commissioning of hard- and software)
3. Local & global project lead and management for external and internal projects (e.g. Migration project, software tool harmonization)
4. Assist in tender process of SteelcoBelimed Digital Solutions via Regional Business Owner
5. Own customer feedback within the Global Digital Support team and align with Regional Business Owner and Product Management.
6. Interface to local SteelcoBelimed Service organization
7. Ensure customer onboarding for SteelcoBelimed Digital Solutions
8. Conduct technical training of SteelcoBelimed Digital Solutions for various internal and external stakeholders
9. Contribute to global service letters and ensure implementation on local and global level (e.g. updates, upgrades, migrations)
10. Create service relevant documents (e.g. work instructions)
11. Participate in product revisions and new developments (regular product specific reviews)
Responsibility:
12. Project execution of SteelcoBelimed Digital Solutions on customer site (planning, implementation and handover)
13. Coordinate and solve technical support cases in a customer-oriented manner according to service escalation levels local and cross border
14. Coordinate maintenance and software updates activities with relevant stakeholders according to SLA
15. Assist in SLA creation, tender and offering process with local service organization and Regional Business Owner
16. Act as an SteelcoBelimed Digital Solution ambassador internal and external
17. Reporting and participation at Complaint Cases
18. Coordination and participation in service escalation cases
19. Technical training for customers and internal stakeholders for SteelcoBelimed Digital Solutions
20. Participation and support in product presentation (Agile Release Train and weekly sprint demos) and further developments
Travel:
21. Approx. 10-50%
What you need to succeed Experience:
22. Experience as IT Supporter advantageous (Windows, Linux, applications, network)
23. Knowledge and experience with SteelcoBelimed products or willingness to learn
24. Understanding in electrical and mechanical related to industrial products and applications is a plus
25. Experience interpreting technical literature
26. Very good user skills in Windows applications (Office, network tools, server environment)
27. Experience in customer support is a plus
28. Experience as a service technician is a plus
29. Experience in technical training is a plus
IT affinity
30. Advanced IT/Networking/Windows/Linux skills
31. Confident use of PC and standard office applications
32. SAP knowledge is a plus
Technology & Processes
33. Good knowledge of general healthcare and CSSD specific tools and working practices or willing to learn
34. Project coordination and alignment with internal and external stakeholders
35. Structured solution search using the technical documentation and software tools
36. Craftsmanship skills are a plus
Personal qualities & Work environment
37. Didactic skills
38. Sociability with people from other regions and cultures
39. Capability of efficient independent remote work with cross border function
40. Able to learn, able to work in a team, customer-oriented, able to work under pressure, determined, persistent, independent, communicative, confident appearance in front of customers, enjoys collecting and passing on knowledge, open to learning new systems
Languages
41. Fluent in Dutch and English (spoken and written)
What we offer
At SteelcoBelimed, we're shaping the future of infection control and life science through innovation and collaboration. As a global leader in sterilization and disinfection solutions, we offer a dynamic environment where excellence is at the core of everything we do. What we offer:
42. Work with purpose: Contribute to cutting-edge solutions that make a meaningful difference in healthcare facilities worldwide.
43. Global collaboration: Work alongside talented professionals from diverse backgrounds in a supportive, international setting.
44. Professional growth: Engage in impactful projects from day one and grow professionally while making meaningful difference. We offer training and growth opportunities within a strong growing organization.
45. Inclusive culture: Be part of a company that encourages teamwork, and fosters a culture of empowerment and accountability.
46. Fair compensation: A competitive salary with additional benefits.
Join SteelcoBelimed and be part of a forward-thinking organization dedicated to innovation, excellence, and making a real impact in the world of healthcare.
If you recognize yourself in this career proposition, we look forward to receiving your CV via the link below. Belimed Talent Team
Maša Smole
European Training & Recruitment Manager