Requirements
What will you be bringing to the team?
* Master's degree with minimum of 9 years of relevant experience (or Bachelor's degree with minimum of 13 years of relevant experience)
* Minimum of 3 years of experience with support tools and techniques, including documentation writing, in the analysis and resolution of business workflow application problems and impediments.
* At least 1 year of experience with information systems and administrative business processes in large organizations.
* At least 1 year of experience with analysis and modelling tools and techniques (e.g., use case diagrams, state diagrams, entity-relationship models, interaction diagrams, etc.).
* Ability to produce clear and well-structured analysis documents and technical documentation.
* At least 1 year of experience with BPMN, UML, or equivalent modelling standards, with wikis and collaborative platforms.
* At least 1 year of experience in using JIRA for issue tracking and project management.
* Experience with software development methodologies (e.g., RUP, Agile).
* Proven expertise in end-user support and assistance for information systems, particularly in analyzing and resolving issues with business workflow applications.
* Good understanding of business processes and requirements in both public and private sectors (e.g., finance, procurement, etc.).
* Strong reporting and documentation methods.
* Excellent knowledge of MS Office tools.
* Ability to deliver effective business and technical presentations.
* Commitment to applying high quality standards.
* Excellent communication skills with both technical and non-technical audiences.
* Strong problem-solving mindset.
* Proficiency in English language at C1/C2 level and ability to understand, speak and write French B2+ will be an advantage