Your mission: We are a Payment Institution regulated by the Central Bank of Brazil, expanding across Brazil and LATAM. We are looking for a senior leader to bridge the gap between operational scaling and regulatory excellence in a strategic dual mandate. You will drive our Brazilian operations toward scale and efficiency while serving as the formally designated Ombudsman before the Central Bank of Brazil. This is a rare opportunity for a professional who excels at the intersection of execution and regulatory stewardship. Your profile: Operational Scale: Lead end-to-end performance (merchant onboarding, Pix, chargebacks) and drive automation to scale without linear headcount growth. Regulatory Stewardship: Act as the Ombudsman (the last administrative instance for customer claims) and ensure full compliance with the BCB framework. Strategic Reporting: Author semi-annual reports for the Board and Global HQ, identifying systemic issues and proposing corrective actions. External Representation: Represent the institution before the Central Bank, Procon, and Consumidor.Gov. Required Skills: Experience in Operations or Compliance within Financial Services/Fintech. Regulatory Context: Hands-on experience with BCB-regulated entities (IP, Bank, or Acquirer). Certification: Current Ombudsman certification (FEBRABAN or ABBC) or willingness to obtain it within 180 days. Technical Knowledge: Deep understanding of Pix, Open Finance, and consumer protection rules. Languages: Native/Fluent Portuguese and Fluent English (required for global reporting). Data-Driven: Proficiency in using data to improve products and operational workflows. Experience in multinational fintechs with matrix reporting lines. Track record of leading automation projects that reduced "cost-to-serve." Why us? We hire talent who act as One Team, Ask Why, and take an Ownership Mindset to deliver bold, creative solutions. We Lead By Data but always Design For People, making life simpler, smarter, and more human. If that sounds like you, we’d love to meet you. Be part of a fast-growing, innovative financial company. Work in a collaborative, international team that values curiosity and problem-solving. Make a real impact on client trust and the way financial services are delivered. Enjoy a supportive environment where your ideas and expertise are valued. Office located in the prestigious São Paulo area. Flexible hybrid work mode, combining office and remote work. Join us to drive meaningful change and help shape the future of financial services with LaFinteca!