Our client provides a large variety of games that can be configured as desired.
Their extensive portfolio consists of both slot and dice games with several mechanisms such as scatters, normal, expanding and walking wilds, cascading reels, interactive bonus games, and so much more.
Their games are fully optimized for each player’s device in their preferred language.
The player’s gaming experience is central to their development process.
Step into a dynamic and pivotal role as a Support Engineer, where you'll act as the crucial link between clients and engineering teams. Your mission is to understand and interpret complex technical issues, diagnose problems, and provide clear, actionable support. You’ll work across the entire platform—front-end, back-end, and infrastructure—leveraging your analytical mind and technical fluency to solve issues, deliver insights, and improve client experience.
From investigating logs and metrics to scripting quick fixes and building lightweight reports, your work ensures our platform remains stable, high-performing, and trusted.
Responsibilities
- Serve as the first technical point of contact for clients, translating their concerns into
actionable insights for our engineers.
- Investigate and debug issues across a distributed system using logs, databases,
metrics, and dashboards.
- Collaborate closely with software engineers to understand system architecture and
gather context to troubleshoot effectively.
- Write scripts and apply patches to resolve minor bugs and data inconsistencies.
- Perform data analysis to generate ad hoc reports and support business decisions.
- Document recurring issues, technical solutions, and best practices for both clients
and internal use.
- Continuously work on improving the support workflows, automating routine tasks,
and suggesting product or system enhancements based on client feedback.
- Stay up-to-date with the tech stack and systems to maintain a solid grasp of how
components interconnect.
Qualifications
- A Bachelor’s or Master's degree in Computer Science, Information Technology,
Engineering, or a related field.
- Experience in a technical support, DevOps, QA, or system engineering role.
- Strong analytical and debugging skills, with the ability to interpret logs, trace code
paths, and isolate system issues.
- Comfortable navigating relational databases (SQL Server, MySQL) and writing basic
queries for investigation and reporting.
- Proficiency in scripting (e.g., Python, PowerShell, Bash) and working knowledge of
web technologies like React and .NET is a plus.
- Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus,
Kibana, or similar).
- Strong interpersonal and communication skills with the ability to translate technical
findings into clear explanations for both technical and non-technical audiences.
- Reliable, curious, and self-motivated—ready to dig into any issue until it's resolved.
Our client understands and highlights that support is more than just solving tickets—it's about becoming a trusted partner to both clients and engineers. Their Support Engineers are deeply technical, highly collaborative, and always one step ahead.
They offer an environment where your curiosity and drive will be supported with the tools, team, and trust to make a meaningful impact—both on their clients and on their technology.