Position: IT Support Technician L1 (On-site)
Role Type: Full Time
Contract duration: Contract Type: Freelance / B2B contract
Experience Required: More than 3 years IT Support.
Role – Onsite Deskside Support (L1/L2) Key Responsibilities:
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
Administered approved software installations, updates, and security patching in coordination with IT policies.
Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
Assisted with Active Directory tasks, basic user account management, and smart hands support. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
Followed ITIL practices for incident, problem, and service request management in corporate environments.