As a leading and fast-growing IT company, active throughout Belgium, we are among the top 5 in Belgium. We provide innovative customized solutions for SMEs in every sector, from IT infrastructure to application development and office technologies. With specialized teams and support in three languages, we strive to maximize efficiency and security for our customers. Join a growing company where your talent and expertise really make a difference
Who are you in our On IT story?
We are looking for a driven Inside Sales Representative for our Machelen office who gets energy from customer contact, follow-up and sales. You will manage a fixed customer portfolio, process requests and actively contribute to commercial campaigns. Work in an ambitious team where customer focus and results go hand in hand. Do you get customers moving? Apply now
Responsibilities
Customer management & customer service
* Manage an established customer portfolio as part of a team (± 700 customers)
* Follow up and respond to incoming customer inquiries via phone and email
* Maintain customer relationships with a focus on customer satisfaction and continuity
* Answering basic technical questions or referring to the appropriate contact person
Commercial follow-up & sales
* Actively approach customers by phone during marketing and sales campaigns
* Identify commercial opportunities within the customer base
* Preparing and sending out mail campaigns with a commercial angle
* Preparation of standard quotations and sending them to customers
* Follow up on issued offers and close sales
* Recording customer interactions in the CRM system
Administration & reporting
* Accurate recording of contact moments and feedback in the CRM
* Follow up on open quotes and actions via structured reports
* Collaborate with colleagues from other departments for correct customer solutions
Qualifications
Education & Experience
* Demonstrated experience in a commercial role, such as inside sales, customer service or inside sales
* Accustomed to independently managing clients and coordinating actions
* Diploma or specific training is not required, practical experience prevails
Commercial and communication skills
* Strong oral and written communication
* Persuasive in conversation, with a sense of customer focus
* Familiar with telephone sales and follow-up
* Results-oriented, with an eye for commercial opportunities
* Accurate and reliable in following up on appointments and quotations
Technical affinity
* General knowledge of IT and digital environments
* Understanding of IT in the broad sense, sufficient to post or refer customer inquiries to the appropriate internal contact person
* Willingness to continue learning IT-related solutions
Languages
* Excellent command of Dutch
* Good knowledge of French is a plus
In addition to a competitive salary, you will benefit from a range of fringe benefits such as:
* Vouchers: meal vouchers and eco vouchers
* Transportation: company car + fuel card/charge card
* Accessibility: cell phone budget + subscription and laptop with accessories
* Expenses allowance
* Insurance: benefit from comprehensive hospitalization and group insurance plans.
* Double vacation pay and year-end bonus
* Time off: Take advantage of 32 vacation days per year.
* Professional development: Get access to various training courses tailored to your ambitions.
Are you On IT?
Apply here