* Design, prepare and deliver engaging training sessions on Microsoft 365 tools for non-IT and semi technical users, adapting content to different levels of digital maturity and professional profiles;
* Analyse teams’ business needs, use cases, and existing digital skills in order to tailor training content, scenarios, and examples to real working contexts;
* Produce high-quality training materials, including slide decks, quick reference guides, hands-on exercises, demos, and recorded content;
* Facilitate live workshops encouraging participation, experimentation, and practical application of M365 tools in day-to-day work scenarios;
* Contribute to user adoption by explaining not only how tools work, but why and when they should be used, addressing resistance, misconceptions, and common pitfalls;
* Promote good practices related to collaboration, information management, security, and data protection within the M365 ecosystem, in line with organisational policies;
* Provide follow-up sessions, Q&A, and collect feedback to continuously improve training effectiveness;
* Contribute in the drafting of information material related to M365 and related projects, like user guides, manuals, Q&A, in the form of Office documents, or web accessible materia
Requirements
* University degree in IT or relevant discipline, combined with minimum 14 years of relevant working experience in IT;
* Advanced expertise in MS Teams for meetings, chat, channels, collaboration, governance, and best practices;
* Expertise in using professionally Outlook and to improve personal and team productivity;
* Strong experience in designing and explaining end-to-end collaboration scenarios (e.g. project teamwork, information sharing, hybrid meetings);
* In-depth understanding of(SharePoint Online, Onedrive) document management, sharing models, permissions, versioning, and collaboration patterns;
* Solid understanding of core M365 package (Teams, SharePoint online, OneNote, PowerPoint, Word, Excel) and how they integrate with each other in collaborative and productivity scenarios.;
* Practical knowledge of M365 security concepts, data protection principles, and responsible information sharing;
* Solid knowledge and experience with Power Automate and Power BI would be an asset;
* Excellent command of the English language.