Robert Half is currently recruiting a ERP/CRM Analist to join a company specialized in software.
Our client is located in Mechelen.
In this position, you will assist with troubleshooting, implementation, and continuous enhancement of solutions while collaborating closely with internal teams.
Tasks:
* Provide daily support via email and helpdesk platforms to partners for troubleshooting, installation assistance, and product configuration;
* Reproduce reported technical issues and share findings with the development team for resolution;
* Test newly developed functionalities to ensure smooth user experiences;
* Create and maintain helpful documentation for frequently asked questions;
* Act as the main contact between the support team and developers to resolve advanced technical cases;
* Help partners implement solutions when additional guidance is required;
* Offer training programs for both partners and their clients;
* Assist in product translations from English to French.
This role will require a structured approach and an eagerness to support others while sharing technical expertise in meaningful and practical ways.
We are looking for someone who is service-minded, enjoys building relationships, and is highly organized in their approach to multiple tasks and priorities within a growing team.
Profile:
* You possess excellent written and verbal communication skills in English, Dutch, and French;
* You have a strong understanding of financial processes;
* You are skilled at identifying issues and collaborating on solutions with a development team;
* You are passionate about testing new functionalities and maintaining well-documented support resources;
* You excel at gathering and sharing valuable feedback for product improvement;
* Experience with Dynamics NAV, Dynamics 365 Business Central, or similar platforms is an advantage but not required;
* You are a natural networker with strong teamwork capabilities.
Our client fosters a vibrant, culture-focused environment where mutual flexibility, responsibility, and life balance are valued.
Offer:
* Highly competitive salary and bonus plan;
* Benefits package, including group insurance and a rewarding pension scheme;
* Company car;
* On-the-job coaching to ensure a smooth onboarding process;
* Opportunities to participate in professional network events and international company gatherings.
* This role is based in Mechelen with the flexibility to work remotely. A commitment to travel, both domestically and internationally, is required.
Are you interested in this challenging position? Or would you like to have more information? Apply today!
Robert Half BV en Robert Half Project Sourcing BV verwerken de gegevens van sollicitanten die nodig zijn om de sollicitatieprocedure uit te voeren. Meer informatie over gegevensbescherming, in het bijzonder over uw rechten, vindt u op .