NATURE OF TASKS
Organisation, implementation and maintenance of (IS) support
Coordination of support teams
IS Service management
Coordination with the project teams
Coordination of wiki sites, collaborative sites or social networks
Follow-up of service quality
Management and follow-up of user requests
Guidance regarding the use of information systems
Management of incidents related to information systems; organisation of the reporting
Conception and organisation of user documentation for information systems
Conception and management of IS and ICT trainings
Participation in user, service and project meetings
Elaboration and implementation of relevant support processes
LEVEL OF EDUCATION
Min. Bachelor's level or 3 years of higher education
SPECIFIC EXPERTISE AND TECHNOLOGIES
At least 1 year of specific expertise in Knowledge in end user assistance or support of information systems
At least 1 year of specific expertise in Good knowledge of ITIL, scrum, agile, Prince 2, PM2
At least 1 year of specific expertise in Knowledge of wiki, collaborative sites and social networks
At least 1 year of specific expertise in Good reporting skills
At least 5 years of specific expertise in Knowledge of confluence and Jira
KNOWLEDGE AND (NON-TECHNICAL) SKILLS
Good IT skills
Excellent communication / writing skills.
Ability to give presentations.
Ability to apply high quality standards
Ability to participate in multi-lingual meetings, good communication skills.
Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability
Able to cope with the needs of multi-language site deployment.
Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:
Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
Ability to participate in multilingual meetings;
Ability to work in multi-cultural environment, on multiple large projects;
Excellent Team Player
Ability to understand, speak and write other EU official languages will be an advantage;
High degree of discretion and integrity is required as the applications managed and maintained in SANTE.R.4 contain personal and confidential data
CERTIFICATION AND/OR STANDARDS
OPTIONAL CERTIFICATION: ITIL foundation certification
*Please note that the client doesn't offer sponsorship.