Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain
This hybrid position is located in Raritan, NJ; Sao Paulo, Brazil; or Sao Jose dos Campos, Brazil.
Key Responsibilities
Partner Governance & Operating Model
* Define and implement the Americas partner governance framework, including governance tiers, meeting cadence, escalation paths, decision rights, and performance routines.
* Establish consistent partner management standards across North America and Latin America while allowing appropriate flexibility for local market, regulatory, and site‑specific requirements.
* Lead regional partner segmentation based on operational criticality, spend, service risk, complexity, strategic relevance, and business impact.
* Ensure clear role separation and ways of working across Procurement, Legal, Quality, Finance, Site Operations, S&OE, and Transformation.
Contract Operationalization & Commercial Discipline
* Translate contractual commitments into operational governance routines, measurable obligations, and performance management mechanisms.
* Govern gainshare, painshare, productivity, service credit, and commercial performance mechanisms in partnership with Finance, Procurement, and Legal.
* Validate partner performance claims, cost impacts, productivity delivery, and financial implications before leadership reviews or commercial decisions.
* Support contract lifecycle activities by providing operational input into renewals, renegotiations, amendments, scope changes, and partner exits.
Partner Performance Management
* Establish and lead the regional partner performance management process, including KPIs, scorecards, QBRs/MBRs, corrective action plans, and executive escalation routines.
* Monitor performance across service, cost, quality, compliance, productivity, inventory accuracy, responsiveness, and transformation delivery.
* Drive structured corrective and preventive action plans with partners when service, cost, compliance, or execution gaps are identified.
* Ensure performance discussions are fact‑based, financially connected, and linked to business and site‑level outcomes.
Productivity, Value Creation & Continuous Improvement
* Partner with Site Operations, Continuous Improvement, Finance, and Transformation teams to identify productivity opportunities within partner‑managed operations.
* Track partner commitments related to CIP, cost reduction, labor productivity, process improvement, automation support, and operational excellence.
* Ensure improvement plans are not only committed commercially but translated into executable actions with owners, timelines, benefits, and governance.
* Support benchmarking across partners and sites to identify best practices, performance gaps, and scalable improvement opportunities.
Partner Transition & Business Continuity Governance
* Govern partner onboarding, offboarding, transitions, scope transfers, and stabilization activities across the Americas region.
* Ensure structured transition plans include operational readiness, quality requirements, systems readiness, staffing, training, inventory controls, business continuity, and risk mitigation.
* Coordinate transition governance with Operations, Quality, IT, Procurement, Legal, Finance, and regional/local teams.
* Ensure post‑transition stabilization routines are in place until service, cost, quality, and operational performance are under control.
Market Intelligence & Partner Capability Development
* Monitor the external logistics partner landscape, including market trends, capability evolution, cost drivers, capacity constraints, technology offerings, and outsourcing models.
* Provide operational input to sourcing strategies, partner selection, renewals, and network optimization initiatives.
* Develop a regional view of partner capabilities and limitations to support future network, outsourcing, insourcing, and transformation decisions.
* Build a repeatable partner capability assessment model to compare partners beyond price, including operational depth, compliance maturity, technology, labor model, leadership quality, and improvement capability.
Stakeholder Management & Regional Collaboration
* Act as the regional partner governance interface for senior stakeholders across Deliver, Procurement, Quality, Finance, IT, Commercial, and external partners.
* Communicate clearly with senior leaders on partner risks, performance gaps, financial impacts, escalation needs, and improvement opportunities.
* Ensure partner issues are connected into the right regional forums, including S&OE, performance reviews, site governance, transformation governance, and leadership escalation.
* Build strong, constructive, and accountable relationships with strategic partners while maintaining clear performance expectations and commercial discipline.
Qualifications & Experience
* Bachelor’s degree in Supply Chain, Business, Engineering, or a related field.
* Strong experience in logistics, supplier/partner management, or service operations within a complex, multinational environment.
* Proven experience managing 3PLs, service providers, or external partners across multiple regions.
* Strong understanding of contract governance, performance management, and operational KPIs.
Language Requirements
* English: Fluent (written and spoken).
* Spanish & Portuguese: Preferred / Strong plus.
Preferred / Plus
* Experience supporting both North America and Latin America operations.
* Experience in regulated environments (e.g., healthcare, medical devices, pharma).
* Strong financial acumen related to contracts, gainshare/painshare models, and cost management.
Key Skills & Competencies
* Strategic partner management and governance.
* Operational performance management.
* Financial and commercial discipline.
* Contract operationalization and governance.
* Corrective action and escalation management.
* Continuous improvement mindset.
* Ability to balance regional consistency with local execution realities.
* Data‑driven decision making.
* Cross‑functional and cross‑cultural collaboration, influence and executive communication.
* Change and transition management.
* Strong problem‑solving and decision‑making skills.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.
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