In a fast-changing world, we believe that digital transformation only succeeds through passionate people. Our products & technology team acts as the central hub for all digital initiatives, driving innovation and integrating technologies that create a true competitive edge.As our it operations manager, you will bridge the gap between technical support and service management. You will lead a team dedicated to operational excellence, ensuring our digital services deliver a seamless and positive impact every day.Your tasksLead and empower the service quality and support team, fostering a culture of accountability and growth.Oversee service performance and design to ensure a high-quality user experience.Develop and implement strategies and processes to enhance service delivery.Establish kpi's to monitor performance and drive continuous improvement.Manage external vendor relationships and ensure compliance with service agreements.Oversee incident management and disaster recovery planning.Participate in budget planning and optimize resource allocation.Act as an expert advisor to stakeholders on it operations and service quality.Your profileProven leadership experience in it operations, service management, or support within a corporate environment.Ability to translate tactical plans into team development and improved service quality.Experienced in managing budget cycles and optimizing resources for cost-effectiveness.Strong organizational and communication skills with a proactive, rigorous approach.Professional fluency in english is mandatory, combined with fluency in either dutch or french.A curious mindset with a focus on creating innovative solutions.